Network Analyst, Information and Communication Technology

Duties and Responsibilities:

• Performs system administration for network-related platforms such as configuration, monitoring, and routine maintenance of backend systems supporting wired and wireless networking, telephony, electronic door access, and video surveillance systems (VSS)
• Troubleshoots and resolves issues across network services and infrastructure, including wired and wireless devices, telephony systems, video surveillance platforms, and electronic door access controls, minimizing service downtime
• Troubleshoots and performs backend administration for ancillary network systems, including DNS, DHCP, authentication services, and network monitoring tools, working collaboratively with senior resources to resolve complex issues
• Monitors system health and performance metrics for network services, proactively identifying issues and recommending improvements
• Maintains accurate documentation of installations, configurations, and asset records
• Contributes to the development and improvement of standard operating procedures (SOPs) to support consistent and reliable network operations
• Performs sustainment activities for network infrastructure, including applying firmware updates, conducting preventive maintenance, and monitoring systems for compliance with operational standards and security requirements
• Assists in developing and testing automation scripts or tools to streamline routine network administration tasks
• Responds to service tickets and operational requests, diagnosing issues and implementing solutions to support timely and effective resolution
• Supports technologies operated by other business units, including intrusion alarm systems and other security-related infrastructure, assisting with integration and operational activities
• Collaborates with other network and infrastructure team members during installations, upgrades, and maintenance activities, contributing to knowledge sharing and cross-training to support skills development and efficient service delivery
• Participates in planning and execution of scheduled maintenance windows, minimizing disruption to services
• Installs and verifies network devices, including switches, wireless access points, video surveillance cameras, and electronic door access controllers, in network closets, data centers, and campus locations
• Verifies adherence to unit standards and facilitates proper transition to operations for installations completed by external contractors or other teams
• Performs physical installation tasks, including lifting equipment, running cables, and working in various campus locations, following safe work practices and ergonomic guidelines
• Communicates and acts in a respectful and professional manner, collaborates effectively, abides by policy, and contributes to a positive and productive work and learning environment
• Engages in continuous learning by participating in activities, training, and events related to Indigenous engagement, reconciliation, equity, diversity, and inclusion
• Demonstrates respect and dignity for all members of the community, actively contributes to an environment of acceptance and inclusion of others, and responds to different perspectives from a place of curiosity, respect, and non-judgement
• Undertakes related duties, as assigned, consistent with the nature of the position

Qualifications:

• A diploma in computer science, information technology, telecommunications, or a related field; a bachelor’s degree is preferred
• Industry certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent are considered assets
• Minimum of two years’ experience in network support, infrastructure maintenance, or system administration in a large-scale environment
• Experience with physical network installation and testing in combined fiber and copper networks, basic switch and wireless configuration, and support of security-related systems such as access control, video surveillance systems, and intrusion alarms
• Familiarity with enterprise network environments and service ticketing systems is preferred
• Strong troubleshooting and diagnostic skills across physical and logical network layers
• Familiarity with network hardware such as switches, routers, wireless access points and protocols (TCP/IP, VLANs, DHCP, DNS)
• Basic understanding of system administration tasks for access control, video surveillance, telephony, and intrusion detection platforms
• Ability to read and interpret technical documentation, schematics, and configuration guides
• Effective communication and collaboration skills, with the ability to work independently and as part of a team
• Strong attention to detail
• Ability to perform moderate physical tasks in various locations across campus including but not limited to equipment installation and lifting, wiring, work in constrained areas, and work at modest heights
• Familiarity with tools such as network analyzers, cable testers, and configuration utilities