As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

220 Hutchison Rd, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900398 URMC Accountable Care Network

Work Shift:

UR - Day (United States of America)

Range:

UR URG 111

Compensation Range:

$63,815.00 - $95,723.00

Responsibilities:

GENERAL PURPOSE:
Responsible for the day-to-day configuration, support and maintenance of Accountable Health Partners (AHP) Customer Relation Management (CRM) database, related databases and applications. Builds, maintains, monitors and audits on-premise application installations, including but not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems. Reviews and provides recommendations for architecture standards related to on-premise applications and may participate in the evaluation of cloud solutions and combinations of cloud and on-premise solutions. Participates in on-call rotations, working independently during daily development efforts, system maintenances and instances of system failures. Serves on project teams and identifies and evaluates risks and opportunities for efficiencies. Supports planning and implementation of new systems or functions and ensures that application maintenance and upgrades are delivered on-time and with quality.

ESSENTIAL FUNCTIONS

• Provides technical support for, and may lead, non-production and production environments, including troubleshooting and remediation of technical issues. May take a lead role in working with third party vendors and software companies. Researches and answers technical application, database, server, and security configuration questions. Serves as an escalation point for support and provides on-call support after hours as defined by the application support requirements. Works with, and may lead, various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations, and security administration. Monitors non-production and production environments and works in conjunction with, and may lead, database administrators, security, and systems administrators to provide performance tuning on application, database, server, and security settings and features. Appropriately uses tools and sometimes provides direction to efficiently manage code migrations, environment builds, testing, and implementation. Applies patches and delivers minor and major application upgrades.
• Works with, and may lead, technical resources and functional/business analysts on application, database, server or security requirements and translates into technical or systems specifications for implementation. Designs technical enhancements to support the application, database, server or security landscape. Completes assigned application administration deliverables and may lead teams in the completion of assigned deliverables, including the configuration of applications, database, server or security settings and features. Provides implementation and ongoing support. Actively participates in, and may lead, application administration maintenance or implementation plan walkthroughs. May develop technical documentation to be used by application administration development or support teams. Actively participates in, and may lead, the testing of newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Works closely with, and may lead, technical resources and functional/business analysts to prepare test plans, test data, and complete integrated testing. Follows, and may develop, best practice application administration and change management procedures. Actively participates in smaller systems projects or enhancements, delivering assigned application administration tasks following project plans and estimates. May lead technical teams in the delivery of assignments. Provides input for project plans and estimates related to application administration for projects or enhancements.
• Actively participates in, and may lead, regular team retrospective events with a continuous improvement mindset. Consistently identifies and recommends improvement opportunities, logs application administration requests, and delivers upon application administration assignments that improve the system solution. Willingly shares application administration knowledge and provides cross-training and peer support. May lead team meetings. Actively participates in, and may lead, estimation and planning of future application administration work plans. May develop application administration documentation and procedures used to maintain applications, databases, servers, and security.
• Maintains a deep and broad knowledge of technology, equipment, and/or systems in the assigned application areas. Maintains a deep and broad knowledge of the latest technologies associated with on premise application administrations. Actively participates in external technical application administration communities of practice gaining and sharing technical knowledge.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 3 years of related experience required
• Bachelor's degree preferred
• Or equivalent combination of education and experience
• Experience in higher education or healthcare field preferred
• Experience with interface, networking, design, and relational database technologies preferred
• Experience supporting Cloud and on premises applications preferred
• Experience with multi-tier applications employing application and web servers preferred
• Experience with project management from planning through implementation preferred
• 2+ years Salesforce or other CRM experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent verbal and written communications skills required
• Ability to work both independently and as part of a team required
• Ability to participate in on-call rotations required
• Ability to learn new technologies quickly and help team members embrace technology change preferred
• Proven track record executing multiple work streams and producing consistent results preferred
• Strong understanding of system/application administration activities preferred
• Oracle, MySQL, MS SQL or related database experience. Preferred
• Solid understanding of Web Server, App Server and/or Database interactivities preferred
• Solid understanding of application infrastructure and architecture preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.