About this role
Great company. Great people. Great opportunities.
En tant que responsable de service chez United Rentals, vous serez le dirigeant d'une grande entreprise d’entretien. Vous aurez l'opportunité d'embaucher et de motiver une équipe incroyable de techniciens de service. Vous améliorerez continuellement l'efficacité et la satisfaction de la clientèle en vous assurant que l'équipement est bien entretenu et réparé. Vous travaillerez en étroite collaboration avec le directeur de succursale et aiderez à établir une succursale rentable grâce à votre direction, à vos connaissances en matière de service et d'entretien et à votre gestion des affaires.
Ce parcours vous permettra d’accéder à un poste de gestion chez United Rentals, le plus grand loueur d’équipement du monde. Nous vous fournirons les outils, la technologie et le soutien dont vous avez besoin pour fournir un travail excellent. Vous serez fier ou fière du travail fourni par vos employés, de votre atelier de service quant à la location du matériel nécessaire à la construction de nos milieux de vie.
Responsabilités complémentaires (liste non exhaustive) :
Motiver, encadrer et former les techniciens pour dépasser les normes de temps et de qualité et se conformer aux processus de réparation et d’entretien standard
Répartition des membres du personnel, en fonction des compétences et de la charge de travail.
Responsable du R&M, des profits et des pertes et des coûts/budget associés
Direction, planification, mesure et amélioration continuelle de toutes les mesures de rendement de service et d’entretien
Supervision des activités du service des pièces, pour assurer un service à la clientèle optimal, une productivité supérieure des techniciens/ateliers/du coût d’origine de l’équipement et un contrôle maximal des coûts
Évaluation du rendement et des possibilités de promotion des membres du service Identification et organisation des formations techniques nécessaires t accompagnement constant par des séan
Promotion d’une culture de sécurité et de discipline par le biais de leadership, respect individuel exemplaire des normes de sécurité, sens de la responsabilité et communication
Autres responsabilités en fonction des besoins
Exigences du poste :
Diplôme d'études secondaires requis; Diplôme d'école de commerce est un atout; Baccalauréat préférable
Permis de conduire en cours de validité et dossier de conduite acceptable
Vaste expérience en entretien de flotte d'équipement et en leadership
Cinq ans d'expérience en service et entretien et un minimum de 3 ans d'expérience en supervision
Solides aptitudes en leadership et capacité poussée à motiver les gens
Compétences supérieures en service à la clientèle
Connaissances importantes en comptabilité d’entretien et du compte de résultat d’une entreprise de location
Compétences de base en informatique, en particulier avec Microsoft Excel
Exigence linguistique : Maîtrise du français et de l’anglais, à l’oral et à l’écrit.
Ce poste est considéré comme un poste critique en matière de sécurité aux fins des politiques et procédures de United Rentals.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Service Manager, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.
What you'll do:
Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes
Staff location adequately based on skills and workload
Responsible for R&M, P&L and associated costs/budget
Lead, plan, measure and continuous improvement of all service and maintenance performance metrics
Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control
Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
Other duties assigned as needed
Requirements:
High School diploma required; trade-school degree a plus; bachelor’s degree preferred
Valid driver's license with acceptable driving record
Extensive Equipment Fleet Maintenance and leadership experience
5 years’ service and maintenance experience and a minimum of 3 years supervisory experience
Strong motivational and leadership skills
Excellent customer service skills
Strong knowledge of maintenance accounting and P&L
Basic computer skills (Excel)
Language Requirement: Fluent in French and English – written and spoken
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Other facts
About University of Richmond
As North America’s largest equipment rental company, with 1600+ stores across North America, Europe, Australia and New Zealand, we serve construction and industrial companies, utilities, municipalities, homeowners, and communities, with the goal of fulfilling customer needs and surpassing expectations.
We go beyond equipment. We are the world’s largest fleet of problem solvers, with best-in-class specialty solutions, safety training and 24/7 support to empower your success.
For more updates -
Follow us on Twitter: www.UnitedRentals.com/Twitter
Like us on Facebook: www.UnitedRentals.com/Facebook
Join us on Google+: www.UnitedRentals.com/Google
See more videos: www.UnitedRentals.com/YouTube
What you'll do
- As a Service Manager, you will lead a maintenance team, ensuring equipment is properly maintained and repaired while improving efficiency and customer satisfaction. You will also oversee staff management, performance metrics, and promote a culture of safety.
Ready to join University of Richmond?
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