The Academic Success Center (ASC) promotes undergraduate retention and persistence efforts through data-informed student success initiatives including tutoring services, course assessment and placement, faculty and peer mentoring, college transition courses, and student leadership opportunities.  This university-wide student success unit endeavors to cultivate, support, and celebrate academic excellence for students across all disciplines at the University of Oklahoma. The Administrative Support Specialist offers administrative support to the Associate Provost Office of the Academic Success Center.

Essential Duties:

Under direct supervision, performs entry-level administrative support-oriented job duties, to include but not limited to resolving routine questions and problem, filing maintenance, scheduling appointments, reception, inventory management, typing, report preparation, and correspondence. Job duties are clearly defined using standard methods and routines to accomplish tasks.

• Assists with front desk coverage and student support in the Academic Success Center  
• Serves as a point of contact for student inquiries, including scheduling and appointment assistance 
• Serves as a contact person for employees or the outside public this includes answering questions, provides information and handles complaints for internal and external customers
• Serves as a liaison with offices on and off campus
• Schedules various appointments for office personnel and ensures administrative details are completed
• Receives incoming calls for the office and refers calls to appropriate personnel
• Records messages or responds to caller with routine information
• Monitors and orders supplies for the office
• May sign associate forms as authorized by the supervisor
• Reviews and responds to routine correspondence for the office personnel and sometimes in the name of the supervisor
• Drafts replies to such correspondence with minimal instruction
• Prepares various reports such as office supply expenditures and student or resident rotation schedules
• Distributes various forms of information to office personnel such as mail or newsletters
• Oversees data and record maintenance, to include but not limited to student files, inventory, personnel, and other office files
• Maintains office files that may be of a confidential nature such as personnel information
• Distributes various forms of information to office personnel such as mail or newsletters
• Develops informational and promotional materials
• Assists with website, social media, and newsletters as needed
• Schedules and attends events and meetings
• Plans, coordinates, and expedites special activities or projects that require specialized training or creative thought.
• Performs various duties as needed to successfully fulfill the function of the position

Required Education and Experience: High School diploma or GED AND:

• 12 months office, clerical or administrative support experience.

Skills:

• Working knowledge of office procedures
• General office and customer service skills
• Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
• Must be detail oriented for accuracy of data and information
• Highly organized and able to handle multiple projects and deadlines
• Ability to complete tasks in an efficient and timely manner
• Ability to multitask and meet deadlines in a timely manner
• Ability to work in stressful situations
• Ability to communicate well and build rapport with students, faculty and staff
• Ability to work independently and as a team player

Certifications: None

Advertised Physical Requirements:

• Physical:
  • Sit for prolonged periods. Communicate effectively and listens. Engage in repetitive motion. Use of computer and telephone. Stand, stoop, bend, and reach.
• Environmental:
  • Standard office environment. 

Departmental Preferences:

• Experience working in higher education
• Experience with university systems

Supervision:

No supervisory duties

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.