The Enrollment Services Representative is located within Enrollment Management’s Communication Center call center and serves as the front-line contact for students, parents, alumni, faculty, and staff at the University of New Mexico. This role delivers high-quality, student-centered support through high-volume inbound calls, live chat, and in-person interactions related to Admissions, Financial Aid, Scholarships, and Registration.

The Representative resolves first-level inquiries efficiently while creating a positive and supportive experience for students navigating critical enrollment processes. Success in this fast-paced, metrics-driven call center environment requires strong communication and active listening skills, attention to detail, and the ability to de-escalate concerns with empathy while collaborating effectively within a team-based, service-focused culture.

See the Position Description for additional information.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Demonstrated experience in customer service, with strong teamwork and effective problem-solving skills.
• Understanding of both internal and external customer needs, with the ability to deliver high-quality, student-centered service.
• Ability to collaborate across departments to support customer satisfaction and advance team and organizational goals.
• Commitment to UNM’s standards of excellence, including maintaining confidentiality, acting with integrity, and documenting customer communications accurately.
• Excellent written and verbal communication skills
• Experience working in a call center or other high-volume, fast-paced service environment.
• Familiarity with live chat platforms, Banner, and other customer relationship management (CRM) systems
• Ability to research, analyze, and clearly communicate academic and enrollment information to applicants and students

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.