About this role
The University of Iowa Health Care is seeking a Clerk III to provide front desk reception duties for our Urbandale location, such as REI/IVF and Specialty. This role is responsible for checking in and checking out patients, as well as scheduling clinic appointments. This is a high-volume public contact position, requiring use of multi-tasking skills and the ability to answer multi-line phones on a consistent basis to assist external and internal customers.
Position Responsibilities:
- Gathers demographic data information and enters into the hospital EPIC system.
- Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
- Performs proper name search procedures as outlined in Policy and Procedures Manual.
- Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
- Maintains effective communication with appropriate divisions.
- Performs miscellaneous clerical duties as assigned.
University of Iowa Health Care —recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
WE CARE Core Values:
- Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
- Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
- Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
- Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
- Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
- Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Percent of Time: 50%25 (20 hours per week)
Schedule: Monday - Friday variable hours between 7:30 AM - 5:00 PM. No weekend, no holidays, no on call.
Location: Urbandale, IA (and surrounding clinics based on clinical need/hours)
Benefits Highlights:
- Regular position located in Urbandale, Iowa (and surrounding clinics based on clinical need/hours)
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa? click here
Minimum Eligibility Requirements:
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualifications:
- Public Contact/Customer Service experience.
- Driver's License and ability to meet UI Fleet Safety Standards
- Availability to provide support to other departments and clinical locations based on clinical need/hours
Desired Requirements:
- Medical Terminology
- Experience with EPIC
- Customer service and direct patient experience in a healthcare setting
- Demonstrated excellent written/verbal communication
- Basic computer skills desired.
- Experience with scheduling in a healthcare setting
- Strong data entry skills with high attention to accuracy and detail
Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days.
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact [email protected].
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
Additional Information
- Classification Title: Clerk III
- Appointment Type: Merit
- Schedule: Part-time
Compensation
- Pay Level: 8
Contact Information
- Organization: Healthcare
- Contact Name: Jiberle Mustefa
- Contact Email: [email protected]
Other facts
About University of Iowa
WE CARE Core Values
Welcoming: We strive for an environment where every voice is heard, emphasize, regular communication, and seek transparency wherever possible.
Excellence: We strive to achieve excellence in all that we do.
Collaboration: We believe teamwork is the best way to work.
Accountability: We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect: We honor diversity and recognize the worth and dignity of every person.
Equity: We dedicate ourselves to equity and fairness.
Mission
Changing Medicine. Changing Lives.®
University of Iowa Health Care is changing medicine through:
• Pioneering discovery
• Innovative interprofessional education
• Delivery of superb clinical care
• An extraordinary patient experience in a multi-disciplinary, collaborative, team-based environment
University of Iowa Health Care is changing lives by:
• Preventing and curing disease
• Improving health and well-being
Vision
World Class People: Building on our greatest strength.
World Class Medicine: Creating a new standard of excellence in integrated patient care, research, and education.
For Iowa and the World: Making a difference in quality of life and health for generations.
Recognitions/ Awards
In its 2020 rankings of “Best Employer for Diversity," Forbes ranked UI Health Care No. 47 overall among large employers nationwide and No. 10 in its Healthcare & Social category.
What you'll do
- The Clerk III is responsible for front desk reception duties, including checking in and out patients and scheduling clinic appointments. This role requires effective communication and multi-tasking skills to assist both external and internal customers.
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