About this role
- Assist patients through the initial intake process by obtaining clinical information.
- Obtain and update demographic information. Ensure accuracy of patient information and management of multiple spreadsheets.
- Manage information through current Resource Program
- Determine benefit eligibility to Psychiatry, Psychology and Neuropsychology services.
- Possess a working knowledge of clinical requirements for all faculty members to ensure accurate clinical referrals.
- Ability to manage Referral Information.
- Assist patients with insurance questions and review financial/billing related issues that are presented.
- Responsible for fostering relationships within UHCMC for recruitment/referral purposes.
- Correspondence/telephone calls to be handled in a professional, courteous manner.
- Edit and update Orders through AEMR Worklist
- Manage referrals from AMA, FMH, and other programs utilized by University Hospitals
- Collaborate and work with PCP, Pediatricians, and Psychiatry physicians to assist patients/families with scheduling or referrals
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
- Bachelor's Degree Psychology, Sociology or similar related field (Required) or
- 5+ years experience working in mental health facility in direct patient care (Required)
- Customer Service Experience, Knowledge of PC and Microsoft Office software. (Required proficiency)
- Knowledge of Soarian or other billing systems a plus (Preferred proficiency)
- Possess analytical and problem solving skills (Required proficiency)
- Type 55 wpm (Required proficiency)
- Microsoft Word and Excel Background (Required proficiency)
- Excellent verbal and written communication skills (Required proficiency)
- Excellent Organization skills (Required proficiency)
- Licensed Professional Counselor (LPC) (Preferred) or
- Licensed Social Worker (LSW) (Preferred)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely up to 20 lbs
- Carrying Rarely up to 20 lbs
- Pushing Rarely up to 20 lbs
- Pulling Rarely up to 20 lbs
- Climbing Rarely up to 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%25
Other facts
About University Hospitals
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
What you'll do
- Assist patients through the initial intake process by obtaining clinical information and managing referrals. Collaborate with healthcare providers to assist patients and families with scheduling or referrals.
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