Senior Provider Administrative Assistant Surgery
full-time•Cleveland
About this role
What You Will Do
Education
- The Provider Secretary will be the primary administrative support to assigned providers.
- Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
- Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
- Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.
- Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
- Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
- Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
- Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
- Types, transcribes and process correspondence, documents, grant papers and publications.
- Coordinates timely submission of grant papers and publications.
- Completes correspondence &/or administrative paperwork.
- Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.
- Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
- Provide clinical support to various onsite locations as needed.
- Supports the onboarding process of new providers to the department/division
- Performs general office duties and provides back up support for other staff as needed.
- Other departmental duties may be assigned as needed.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
- High School Equivalent / GED (Required) and
- Associate's Degree (Preferred)
- 3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required) and
- Experience with demonstrated problem solving ability (Required)
- Medical terminology (Required proficiency)
- Proven ability to successfully manage multiple tasks simultaneously (Required proficiency)
- Computer skills in a Windows environment (Required proficiency)
- Demonstrate proficient verbal and written communication skills (Required proficiency)
- Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency)
- Intermediate knowledge of office equipment (Required proficiency)
- Intermediate computer skills in Windows environment (Required proficiency)
- Excellent verbal & written communication skills (Required proficiency)
- Experience in customer service environment (Required proficiency)
- Excellent Organizational skills (Required proficiency)
- Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency)
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely up to 20 lbs
- Carrying Rarely up to 20 lbs
- Pushing Rarely up to 20 lbs
- Pulling Rarely up to 20 lbs
- Climbing Rarely up to 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
- 10%25
Other facts
Tech stack
Medical Terminology,Customer Service,Communication Skills,Organizational Skills,Problem Solving,Computer Skills,Office Equipment,Microsoft Office,Grant Management,Scheduling,Patient Financial Clearance,Administrative Support,Training,Multi-tasking,Documentation,Verbal Communication,Written Communication
About University Hospitals
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
Team size: 10,001+ employees
Website: http://www.UHhospitals.org
LinkedIn: Visit
Industry: Hospitals and Health Care
What you'll do
- The Provider Secretary provides primary administrative support to assigned providers, coordinating clinical and nonclinical activities, scheduling visits and procedures, and ensuring patient financial clearance. They also handle correspondence, manage administrative tasks, and support the onboarding of new providers.
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Frequently Asked Questions
What does a Senior Provider Administrative Assistant Surgery do at University Hospitals?
As a Senior Provider Administrative Assistant Surgery at University Hospitals, you will: the Provider Secretary provides primary administrative support to assigned providers, coordinating clinical and nonclinical activities, scheduling visits and procedures, and ensuring patient financial clearance. They also handle correspondence, manage administrative tasks, and support the onboarding of new providers..
Why join University Hospitals as a Senior Provider Administrative Assistant Surgery?
University Hospitals is a leading Hospitals and Health Care company.
Is the Senior Provider Administrative Assistant Surgery position at University Hospitals remote?
The Senior Provider Administrative Assistant Surgery position at University Hospitals is based in Cleveland, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Provider Administrative Assistant Surgery position at University Hospitals?
You can apply for the Senior Provider Administrative Assistant Surgery position at University Hospitals directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about University Hospitals on their website.