Position responsible for submitting and resolving moderate to high complexity medical claims. Must remain current with governmental and third party billing, follow-up and appeal requirements for compliant billing and follow-up of both inpatient and outpatient claims for all wholly owned facilities and physician entities including internal and external policy requirements. This includes the handling of specialty billing claims, escalated accounts receivable concerns, and special projects for the health system.

• Responds to requests from management, staff, or physicians in a timely and appropriate manner.
• Maintains patient and physician confidentiality and professionalism at all times.
• Follows department policies and procedures to ensure accurate and timely claim resolution.
• Effectively communicates utilizing telephone, form letters, e-mail, or internal correspondence to resolve patient inquiries and insurance issues.
• Attends and participates in team meetings.
• Utilizes work lists to review and analyze account balances in order to collect payment for medical services rendered.
• Utilizes multiple system applications to review and update patient billing information.
• Acts as a liaison with internal and external customers providing assistance in claims and receivables resolution in a high volume environment.
• Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, correct claims, and appeal claims.
• Contacts patients and guarantors to secure necessary billing information.
• Documents accounts with clear and concise verbiage in accordance with departmental procedures.
• Reviews and responds to correspondence and inquiries received.
• Serves as subject matter expert and primary go to person for questions from junior level staff.
• Perform training and creates process documentation.
• Assists management with special projects.
• In absence of management, may lead work flow efforts.
• Participates in or leads payer and/or departmental meetings as needed.
• Responsible for providing feedback suggestions and process improvement recommendations to management.
• Meets and exceeds team productivity and quality standards.
• Functions independently to analyze and resolve claims.
• Creates Excel spreadsheets to analyze and resolve claims.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

• High School Equivalent / GED (Required) and
• Associate's Degree (Preferred) and
• Bachelor's Degree (Preferred)

• 3+ years of medical billing / claim experience. (Required) and
• Experience with medical billing software. (Required)

• Must have a good working knowledge of claim submission (UB04/HCFA 1500) and third party payers. (Required proficiency)
• Knowledge of procedural and ICD10 coding. (Required proficiency)
• Knowledge of medical billing terminology. (Required proficiency)
• Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
• Notable client service, communication, and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
• Must have strong written and verbal communication skills. (Required proficiency)
• Demonstrated ability to use PCs, Microsoft Office suite (including Word, Excel and Outlook), and general office equipment (i.e. printers, copy machine, FAX machine, etc.). (Required proficiency)

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

• 10%25