Summary
Location
Newark
Salary
$0k - $0k
Type
full-time
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About this role
Overview
About the Role
The primary purpose of the Senior Customer Service Receptionist position is to register visitors for visitation and/or same day procedures by creating a visitor badge using the Visitor Management System; greet patients and visitors while providing friendly and prompt assistance when directing them to their destination as appropriate. Assists in the training of new staff, takes lead at the Information Desk and provide support in the supervisor’s absence to ensure customer satisfaction.
Responsibilities
What You’ll Do
- Registers visitors for visitation and same‑day procedures by creating visitor badges using the Visitor Management System.
- Greets patients and visitors, offering friendly and prompt assistance.
- Directs patients and visitors to their appropriate destinations.
- Assists in training new staff members.
- Takes the lead at the Information Desk as needed.
- Provides support in the supervisor’s absence to ensure high customer satisfaction.
Qualifications
What You’ll Bring
Required:
- High School Diploma or equivalent and at least three (3) years of experience in a business, hospitality, or healthcare-related field.
- Preferred: Associate Degree plus at least one (1) year of experience in a business, hospitality, or healthcare-related field.
- Strong computer skills, including data entry, website navigation, and use of various software for daily operations.
- Excellent written and verbal communication skills.
- Ability to work effectively in a team environment.
- Demonstrates patience, empathy, and professionalism.
- Able to organize and manage multiple priorities in a fast‑paced environment.
- Strong problem‑solving skills with a friendly and welcoming demeanor.
- Good interpersonal and conflict‑resolution skills.
- Ability to multi‑task and maintain proper telephone etiquette.
- Strong time‑management skills and attention to detail.
- May be required to work evenings, weekends, and holidays.
- Bilingual skills preferred.
What We Offer
- Medical & Prescription Drug Coverage
- Dental & Vision Insurance
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Short- & Long-Term Disability Insurance
- Pension Plan
- Pet Insurance
- Employee Assistance Program (EAP)
- Professional Development
Compensation
The expected hourly range for this position is TC/1450: Probationary Rate $20.93 - Job Rate $21.43 - Two (2) Year Rate $22.07 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.
Other facts
About University Hospital, Newark NJ
University Hospital is an independent medical center with more than 500 licensed beds, an active medical staff of more than 600, and over 3,000 employees. Located on a sixty-three acre campus, University Hospital is a regional resource for advanced care in a wide range of medical specialties.
University Hospital is the only hospital in New Jersey to be awarded Gold Plus recognition by the American Heart Association and the American Stroke Association for Heart Failure and Stroke. Designated as a Level 1 Trauma Center, the Hospital maintains 24-hour in-house coverage by general surgeons, and prompt availability of care in specialties such as orthopedic surgery, neurosurgery, internal medicine, plastic surgery, and pediatrics.
As part of our mission to serve the residents of Newark and surrounding communities, University Hospital is also proud to be the principal teaching hospital of New Jersey Medical School, Rutgers School of Dental Medicine, the School of Health Related Professions, and the Rutgers School of Nursing.
What you'll do
- The Senior Customer Service Receptionist registers visitors and greets patients, providing assistance and directing them to their destinations. They also assist in training new staff and take the lead at the Information Desk when needed.
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