Universal Nissan, Universal Hyundai, and Genesis of Orlando are seeking a highly experienced BDC Director / Manager to lead and scale our Business Development Center across multiple franchises. This role requires a proven leader who has successfully managed BDC operations in high-volume dealerships and understands how to drive appointments, show rates, and sold ratios in the sales department. 

This is a hands-on leadership role, not a desk-only position.

Minimum Requirements 

• 5+ years of BDC leadership experience in high-volume automotive dealerships
• Proven track record of:
  • Driving appointment set & show rates
  • Improving sold ratios
  • Coaching and developing BDC agents
• Strong experience working with multiple franchises (Nissan, Hyundai, Genesis preferred)
• Deep familiarity with third-party lead sources, including but not limited to:
  • OEM leads
  • Autotrader
  • Cars.com
  • CarGurus
  • TrueCar
  • KBB ICO
  • Dealer.com / Dealer Inspire / website chat tools
  • vAuto
• Expert-level knowledge of:
  • CRM workflows
  • Lead response times & processes
  • Call tracking and QA
  • Text, email, and phone strategies

Key Responsibilities

• Oversee daily BDC operations across multiple rooftops
• Recruit, train, coach, and hold BDC agents accountable
• Build and enforce scripts, processes, and KPIs
• Monitor and improve:
  • Lead response time
  • Appointment set & show rates
  • Sold ratios
  • Call quality and conversion
• Work closely with:
  • GSMs
  • Sales Managers
  • Service Managers
  • Marketing & vendors
• Manage and optimize third-party lead performance
• Deliver weekly and monthly performance reporting
• Ensure consistent customer experience and brand compliance

Compensation & Benefits

• Competitive base salary + performance-based bonus
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Growth opportunity within a large, high-volume dealer group
• Authority to build, scale, and lead the BDC the right way

Ideal Candidate Profile

• Data-driven and process-oriented
• Strong communicator and coach
• Comfortable holding teams accountable
• Thrives in fast-paced, high-volume environments
• Understands how BDC performance directly impacts dealership profitability

How to Apply

Submit your resume with a brief summary of:

• Stores you’ve managed
• Average monthly lead volume
• Appointment and sold performance metrics

I certify that all the information on this application, my resume, and all supporting documents is correct, and I understand that any misrepresentation or omission of any information may result in disqualification from consideration for employment or, if employed, my termination.

I understand that this application is not a contract, offer or promise of employment. If hired, I will be able to resign at any time for any reason. Likewise, my employment can be terminated at any time, with or without any reason. I further understand that if hired, my employment is at will.

I authorize the company to which I am applying and its agents to investigate all statements contained in this application and/or my resume. I further understand that a credit and background check may be made including, but not limited to, consumer credit history, driving record, employment, military, education and general public records which will provide information concerning my character, general reputation and mode of living. I hereby authorize my former employers, educational institutions and individuals named to furnish all information pertaining to my work and educational record. I release my former employers, educational institutions, supervisors, co-workers and references from all liability on account of furnishing information to the company and its agents. I further release the company and its agents from any liability as the result of such contacts and in connection with obtaining any credit and background checks. Should a credit report be requested, I understand and agree that a separate authorization form will be utilized, as required by law.

If required by law, a copy of this report will be provided to me. I hereby release from liability the employer and its representative for seeking such information and all other persons, corporations or organizations for furnishing such information.

I understand and agree that, as a condition of employment, I may be required to sign a non-compete agreement and/or a conflict of interest statement.

I understand the company may now have, or may establish, a drug-free workplace or a post-accident drug-testing program. If either has one now or implements one in the future, and I am offered a conditional offer of employment, I agree to work under the conditions requiring a drug-free workplace. I also understand and agree that I may be subject to urinalysis and/or blood screening or other medically recognized tests designed to detect the presence of alcohol and/or drugs as a condition of continued at-will employment, and following any work-related injury as allowed under applicable law. I also agree to undergo random, fitness for duty, return to work, and reasonable suspicion alcohol and drug testing. Refusal to take such tests when asked may result in termination.

I understand that only individuals who are authorized to work in the United States are eligible for hire.

This application is current for only sixty (60) days. At the conclusion of this time, if you have not been contacted and still wish to be considered for employment, it will be necessary for you to complete a new application.

By clicking "Apply Now" and/or "SUBMIT APPLICATION" the applicant understands and agrees to the above statements.