Summary
About this role
Overview
Patient Access Associate
Shift: Monday-Friday 3p-11:30p
Dynamic role with constant movement across the facility to support patients and staff. Handles admissions, registration, insurance verification, and scheduling with precision. Provides financial counseling, resolves billing issues, manages patient flow, and ensures compliance with insurance and financial procedures.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
· Greets and escorts new patients and guests while demonstrating positive customer service skills.
· Answers telephone calls and makes calls for patients and guests.
· Maintains and orders supplies.
· Completes registration interviews with patients including insurance verification
· Performs Point of Service Collections by requesting estimated liabilities, copays, and deposits.
· Processes and posts patient payments on accounts after collecting cash, check or credit card payment.
· Prepares patient charts including labels, wristbands, information flexes and other forms used by patient care team.
· Explains and has patients sign treatment consents and required billing documents.
· Calls and/or faxes for insurance pre-certification and authorization for inpatient and outpatient services, when needed.
· Obtains and transcribes orders for patients.
Qualifications
Education:
Must be high school graduate.
Previous customer service experience preferred.
Experience:
Data entry and typing experience required.
Hospital experience or business training helpful.
Other facts
About UnityPoint Health
What you'll do
- The Patient Access Associate greets and assists patients and guests, handles admissions and registration, and manages insurance verification and scheduling. They also provide financial counseling and resolve billing issues while ensuring compliance with procedures.
Ready to join UnityPoint Health?
Take the next step in your career journey