Summary
Location
Searcy
Type
full-time
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About this role
1. Education: High School graduate or equivalent. Medical terminology preferred. A PAS Rep must become certified in all Patient Access Services functions within 1 year of their date of hire.
2. Training and Experience: Must be able to accurately type 25-30 words per minute and pass a clerical examination. After training, must pass internal examinations to demonstrate mastery of Patient Access Services computer applications. Previous experience in hospital admissions, business office and/or physician’s office preferred.
3. Job Knowledge: After training, must pass internal certification examinations to demonstrate understanding of Patient Access Services Department’s overall competencies.
4. Safety Sensitive: NO
In the interest of protecting the health and safety of all patients, associates, and guests, Unity Health has classified some positions as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others. Any associate that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.
DESCRIPTION:
The Patient Access Representative (Rep) is the fully cross-functional level of the Patient Access Services (PAS) career path. The PAS Rep performs all Patient Access Services functions as outlined below.
The PAS Rep performs all outpatient and inpatient registration functions including hospital cashiering and insurance verification. Ensures that patients meet financial requirements. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service.
The PAS Rep is highly skilled and works at a fully cross-functional level in all functional areas for PAS Representatives which may include but are not limited to:
• Customer Service/Information Desk
• Up-Front Collections/Cashier
• Emergency Department Registration
• Outpatient Registration • Outpatient Surgery, Special Procedure,
& Cath Lab Registration
• Inpatient & Observation Registration
• Insurance Verification
• Bed Control
Physical Effort: Sitting 3-4 hours; standing 3-4 hours; walking 3-4 hours. Moderate lifting of 20-25 pounds, 1-10 times per day. Moderate bending, squatting and kneeling. Frequent fine motor movement with both hands. Manual dexterity to utilize computer. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the work day.
Mental Effort: To be successful in this position, the individual must demonstrate:
a. Strong verbal and written communication skills
b. Detail Orientation
c. Good deductive reasoning
d. Good with public; empathy for patients
e. Collaborates with others; strong team builder
f. Accepts authority and follows instructions well
3-11:30 pm Monday-Friday
Other facts
About Unity Health
Unity Health is an Arkansas healthcare system consisting of 3 hospitals, 13 family practice clinics, and specialists and specialty clinics comprising 15 areas of practice including: Unity Health - Cardiology Clinic, Unity Health - Orthopaedic and Spine Center, the Pyeatt Family Cancer Center, inpatient and outpatient physical rehabilitation, as well as inpatient and outpatient behavioral health.
As the leading healthcare provider and largest employer in an eight-county area, Unity Health and its more than 2,300 associates strive to improve the quality of health and well-being for the communities they serve through compassionate care. Unity Health has more than 200 physicians and resident physicians that specialize in various areas of healthcare.
What you'll do
- The Patient Access Representative performs all outpatient and inpatient registration functions, including hospital cashiering and insurance verification. They ensure that patients meet financial requirements and provide excellent customer service.
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