Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Serve as a strategic partner to engineering leadership for outbound communications
• Lead teams to design, build, and maintain core Transactional Print Fulfillment platforms
• Own key metrics: print/mail availability, document turnaround times, time to market, and production efficiency
• Oversee the full communications lifecycle—from requirements gathering through design, print composition, QA, deployment, and post-production support
• Deliver modular, secure solutions for high-volume print and digital delivery channels
• Coordinate with global operations teams for seamless execution of large-scale print jobs
• Align with Product and Enterprise Architecture to translate business needs into technical specifications for outbound communications
• Drive modernization: advance cloud-based fulfillment workflows, leverage open-source tools, and reduce legacy system dependencies
• Oversee document composition, printing, finishing, mailing logistics, and reconciliation for critical items like EOBs/statements/checks
• Ensure 24/7 operational support and SLA compliance for high-priority transactional print applications
• Manage microservices powering document generation and omnichannel distribution (print/email/web portals)
• Integrate platforms with external data sources/APIs; enable multi-channel customer communication delivery
• Build dashboards tracking real-time job status across print runs and digital fulfillment queues
• Lead quality assurance across the outbound communications process; drive continuous improvement in accuracy and timeliness
• Partner with infrastructure teams, vendors (print/mail houses), and business units to resolve issues fast and optimize service levels

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.