Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Own and manage the ServiceNow product enhancement roadmap (App Engine/CSM, Flow Designer, tables, roles/ACLs, Performance Analytics, update sets, release management)
• Understanding and documenting business requirements and providing technically feasible solutions for them
• Manage and maintain the backlog, writing user stories, acceptance criteria, UAT validation etc
• Hosting the daily standup call with development team and working on grooming and refining the user stories and following other Scrum ceremonies
• Business process design: mapping complex, cross-functional workflows; SLAs; approval chains; handoffs; change management
• Data and measurement: defines KPIs, builds dashboards, uses data to prioritize and iterate
• Governance mindset: documentation, version control, audit trail, least-privilege access
• Working closely with the business stakeholders to understand their business problems and challenges and articulate ideas to solve them through technical solutions in ServiceNow or through projects done via Business Transformation portfolio
• Support Business stakeholders with reporting and dashboards in ServiceNow
• Lead Team to achieve Business Objectives through technological intervention
• Contribute to all aspects of planning, analysis, design, and development of business management and analytics solutions
• Demonstrates the ability to multitask and manage many simultaneous projects and last-minute emergencies to meet deadlines while still maintaining solid attention to detail
• Manage client and program engagements using governance models
• Communicate results as well as their uncertainty and limitations effectively to technical and non-technical stakeholders
• Acquire understanding of US Healthcare domain
• Generally, work is self-directed and not prescribed
• Works with less structured, more complex issues
• Serves as a resource for others
• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conduct moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Translates concepts into practice
• Provides explanations and information to others on difficult issues
• Coaches, provide feedback, and guides others
• Acts as a resource for others with less experience
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Certifications in Product management or Product Owner is a Plus. (CSPO, CSM etc.)
• Overall 10+ years of experience in Business Analysis, Product Management or Project Management
• 5+ years of experience of working with Scrum teams
• 5+ years of experience working on Business transformation related projects
• Experience working with stakeholders across geographical locations (US, UK, Ireland etc.)
• Work experience in Agile or Scrum Methodology, should be familiar with Rally, JIRA etc.
• Exposure to BI visualization tools (e.g., Tableau, MS Excel, Power BI)
• Working knowledge on Machine Learning and Artificial Intelligence would be good to have
• Understanding of US healthcare Domain
• Proficiency in Microsoft tools including Word, Excel, and PowerPoint
• Demonstrated ability to learn new technologies quickly
• Demonstrated ability to lead team of individuals to drive solutions to Business Problem
• Demonstrated ability to work well under pressure in a fast-paced environment while demonstrating good level of maturity
• Proven professional, service oriented, Proactive, and flexible
• Proven excellent interpersonal and team skills
• Proven excellent written and oral communication skills
• Proven excellent problem-solving abilities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.