UI
Senior Resident Liaison Officer
full-time•Mid Sussex
About this role
Company Description
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure –
Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure -
Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
As an experienced Senior Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration.
You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
The role does cover the South region Including Haywards Heath and Kings Hill So a drivers licence and own vehicle is essential.
Additional Information
What We Offer:
If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
How to Apply:
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
What you'll do
- As a Senior Resident Liaison Officer, you will be the main point of contact for residents, ensuring they are informed about work processes and updates. You will also manage the resident liaison team and oversee customer aftercare to ensure satisfaction.
About United Infrastructure
United Infrastructure combines the collective capabilities, experience and resources of our parent companies to deliver large scale infrastructure projects with our large self-perform workforce and extensive plant assets.
A Joint Venture between Burton Contractors, JK Williams and Mulgoa Quarries. All being Western Sydney based we have a combined workforce of over 400 people and plant and equipment to deliver large, complex project
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Frequently Asked Questions
What does a Senior Resident Liaison Officer do at United Infrastructure?
As a Senior Resident Liaison Officer at United Infrastructure, you will: as a Senior Resident Liaison Officer, you will be the main point of contact for residents, ensuring they are informed about work processes and updates. You will also manage the resident liaison team and oversee customer aftercare to ensure satisfaction..
Is the Senior Resident Liaison Officer position at United Infrastructure remote?
The Senior Resident Liaison Officer position at United Infrastructure is based in Mid Sussex, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Senior Resident Liaison Officer position at United Infrastructure?
You can apply for the Senior Resident Liaison Officer position at United Infrastructuredirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.