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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities
We are looking for a UX Researcher who can drive user-centered insights while also maintaining a competitive insights dashboard that tracks market trends, product innovations, and industry shifts. This role will be responsible for conducting user research, analyzing competitor activities, and providing actionable insights to improve our products and strategic direction.

• User Research & UX Insights

• Design, plan, and execute qualitative and quantitative user research studies, including usability testing, surveys, interviews, and ethnographic studies.

• Synthesize findings to provide actionable insights that enhance user experience and inform product development.

• Collaborate with designers, product managers, and developers to integrate user insights into the product roadmap. 

• Develop and maintain research repositories, personas, and journey maps. 

• Competitive Insights & Market Research

• Develop and manage a competitive insights dashboard that tracks:

• New features launched by competitors.

• Design changes and UX/UI updates in the industry.

• Social sentiment analysis to understand user feedback on competing products.

• Job openings in related fields to identify hiring trends and skill demands.

• Conduct benchmarking studies and heuristic evaluations to compare industry best practices.

• Utilize data analytics, user behavior tracking, and industry reports to inform decision-making.

• Present findings in clear reports and dashboards for internal stakeholders.

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's/master’s degree in human-Computer Interaction (HCI), Psychology, Anthropology, Design, or a related field.

• Experience in UX research, competitive analysis, or market research.

• Strong understanding of UX principles, usability heuristics, and human behavior.

• Ability to analyze and synthesize large sets of user and market data into meaningful insights.

• Excellent communication and stakeholder management skills.

• Experience working in an agile product development environment.

• Tools & Technology: 

   

  • Competitive & Market Analysis Tools:

     

    • Crayon, Klue, SimilarWeb, Owler

       

    • Google Trends, BuzzSumo, Brandwatch (social sentiment analysis)

    • LinkedIn, Glassdoor, Indeed (job openings and hiring trends

  • User Research & Testing Tools:

    • User Testing, Lookback, Optimal Workshop, Hotjar, Maze

    • Crazy Egg, SessionCam, PlaybookUX

  • Survey & Feedback Tools:

    • Google Forms, Typeform, Qualtrics, SurveyMonkey

       

    • Collaboration & Documentation Tools: 

      Confluence, Notion, Miro, FigJam, Slack, Jira

Preferred Qualifications:

• Experience with AI-driven research methods or predictive analytics.

• Knowledge of accessibility (WCAG) and inclusive design principles.

• Ability to run multivariate testing and behavioral analytics.

• Experience in competitive intelligence, market research, or industry benchmarking.