Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Hlk194652273;">Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Hlk194652273;">Create what’s next with us. Let’s define tomorrow together.

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

The Senior Supervisor position (Level 5) is a promotion defined by the roles and responsibilities of the Supervisor position (Level 6) but with greater responsibility for team leadership, performance management and administration. Individuals are selected for this role based on high-performance, high-potential and a willingness to lead and develop peers. They have direct oversight of daily operations to ensure the highest level of product delivery in accordance with Company guidelines, the United Leadership Model, and in the spirit of the core4 (safe, caring, dependable, efficient). Focus will be on coaching supervisors and frontline employees plus developing themselves as leaders. Recognized as experts in operational, administrative and technical areas of the operation.        

• Team Leadership:
  • Oversee and support the performance of a larger team, zone or cell    
  • Develop and support continuous improvement processes and initiatives    
  • Provide supervisors and frontline with regular coaching, feedback and recognition as appropriate    
  • Provide technical guidance and interpret Company guidelines and procedures to support employees in functional tasks and to ensure that safety, security and service are delivered consistently    
  • Mentoring supervisors and administrative employees    
  • Act as backup for the operation when Manager is on vacation or out of station    
• Performance Management:    
  • Assist in tracking and analyzing departmental performance    
  • Set expectations regarding performance standards for supervisors and frontline employees and gain their commitment in accordance with Company guidelines and union agreements (if applicable)    
  • Lead performance dialogues with employees to review metrics, performance and issue resolution    
  • Address inappropriate behavior and performance issues with coaching and specific feedback    
  • Support investigations (as appropriate) into performance, safety, complaints and other work-related issues    
• Administration:
  • Maintain regular and prompt communication to include attending local meetings, townhalls, RAP sessions, e-mail/voicemail follow-up, and incident reports    
  • Seek cost-reduction opportunities and monitor controllable expenses    
  • Manage projects

Note: This position will work 100% of the time at the Chicago O’Hare Airport with varying hours. This role will be required to travel up to 10% of the time.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• 2+ years’ experience in Supervisor (L6) position, proficient in scheduling, payroll and performance management systems to support frontline employees
• Knowledge of Cargo Operations policies and procedures
• Strong written and oral communication, conflict resolution and decision-making, proficient in appropriate work group and office productivity software (i.e., MS Word, MS Excel, MS PowerPoint, MS Outlook)
• Strong written and oral communication skills
• Conflict resolution and decision making, with the ability to lead
• Regular attendance and punctuality in accordance with United's policies is required
• May require working weekends, holidays, and/or shift work
• Travel requirement of 10%
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree and/or 5+ years of equivalent work experience    
• Experience supervising a unionized workforce    
• Principles of project management 

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

The base pay range for this role is $88,259.40 to $107,872.60.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.