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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Senior Analyst-Inflight Scheduling Performance and Analysis will support the leaders of the Inflight Resource Planning and Scheduling teams by coordinating and leading data analyses related to Inflight Crew Staffing and Operations Performance. The Senior Analyst position focus areas include but are not limited to: proactively identifying and developing process improvement opportunities, leading the data analytics development for the organization, and providing data driven business insights related to crew productivity, scheduler efficiencies, ops reliability, reserve crew utilization, strategic initiatives, and potential changes to labor agreements.  The Senior Analyst will be expected to interact and effectively communicate with business leaders and all levels of the organization, proactively seek out opportunities for process improvement, have very strong technical and analytical background and be able to deliver results with limited supervision.  
A successful candidate will have a passion for data and analysis, attention to detail, strategic thinking and a strong work ethic. Organization and a drive for generating a high-quality output are keys for success in this role.
   
•    Able to translate business requirement/problem into a comprehensive analytical framework using modeling/statistical technique
•    Apply statistical techniques and relevant concepts to generate actionable insights driving business performance
•    Lead the development of visual presentations, dashboards, tools and reports for Inflight leadership, frontline management, and individual business teams throughout the organization.
•    Pro-actively identify process improvement opportunities and perform root cause analysis/diagnosis leading to significant business impact
•    Create and continuously improve operational reports and analyses as needed; own the report structure and metrics to clearly and effectively communicate relevant information to decision-makers
•    Should have experience working with a team of analysts for end-to-end projects delivery
 

This position is offered on local terms and conditions.  Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.  This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

•    Bachelor’s degree in engineering or in a quantitative discipline like Applied Mathematics, Statistics
•    4+ Years of Proven analytical and quantitative ability; use data and metrics to validate hypothesis and perform root cause analyses
•    Knowledge of Python or R
•    Visually creative, hands-on knowledge and development experience on Tableau/ Spotfire/ PowerBI
•    Strong experience in querying and manipulating relational databases via Teradata SQL Assistant, Oracle SQL   Developer, MySQL, Microsoft SQL Server, Microsoft Access
•    Proficiency in Microsoft Excel and PowerPoint
•    Knowledge of Python or R
•    Visually creative, hands-on knowledge and development experience on Tableau/ Spotfire/ PowerBI
•    Strong experience in querying and manipulating relational databases via Teradata SQL Assistant, Oracle SQL Developer, MySQL, Microsoft SQL Server, Microsoft Access
•    Proficiency in Microsoft Excel and PowerPoint
•    Must be legally authorized to work in India for any employer without sponsorship
•    Must be fluent in English (written and spoken)
•    Successful completion of interview required to meet job qualification
•    Reliable, punctual attendance is an essential function of the position
 

What will help you propel from the pack (Preferred Qualifications):

•    MBA
•    Experience with machine learning, statistical and optimization models
•    Certified Analytics Professional