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Description

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job overview and responsibilities

• Responsible for conducting a range of operational & Safety and Regulatory Compliance audits within the airport environment, which includes the auditing of, but not limited to, United employees and Business Partners
• Drive positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction
• Will require travel up to 100% of the time
• Provide Quality & Process audit results to United and Business Partner leadership by submitting audits via technology tool
• Work with United and Business Partner leadership as needed to prevent derogations in customer satisfaction and safety
• Gain trust with multiple stakeholders and provide insight on common audit trends and process observations  
• Champion of change and continuous process improvement by being a support structure to United and Business Partner leadership by auditing service standards and effectiveness within them
• Support department with ad-hoc operational support 
• Continue to grow in position by recurrent and ongoing training in Quality & Process standards across Airport Operations

NOTE: This role is considered 100% travel and must be based at a hub location

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• High school diploma or equivalent
• 1+ years of experience in fast-paced large scale operation
• Excellent communication skills, including written and verbal
• Outstanding interpersonal skills                                                               
• Ability to work with leaders to communicate observations and areas of improvement     
• Able to lead with empathy and understanding of operational environment 
• Strong knowledge and working experience of Microsoft Office Suite
• Use of cellular technology & laptop
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

 

What will help you propel from the pack (Preferred Qualifications):

 

• Bachelor's degree
• 1-2 years of aviation and/or auditing experience
• Quality & Process Auditing Experience
• Experience working with Business Partners who perform functions for United
   

The base pay range for this role is $53,960.00 to $70,334.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.