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Description

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly. 

The Onboard Digital Experience team is responsible for building the United brand through the strategic planning, design, and development of critical touchpoints in the overall customer experience onboard all United Airlines flights—aircraft interiors and seats, onboard amenities and partnerships, and Inflight Entertainment (IFE) experience and content.

The Intern, Business Analyst will support data analytics initiatives, product development, and in-flight testing efforts across the onboard digital ecosystem. This role will focus on building data-driven insights, supporting project management activities, contributing to product documentation and wireframing, and assisting with functional testing onboard aircraft. The position will involve hands-on collaboration with product, data, engineering, and operations stakeholders and will require periodic travel for in-flight testing and validation.

• Partner with Data Analytics on platform performance reports and dashboards to track against program KPIs.
• Support data infrastructure integration by tracking and documenting detailed decisions and action items, and promptly follow up and hold responsible owners accountable to agreed-upon deadlines.
• Support product requirement definition, documentation and communication to ensure alignment across teams. 
• Support product development through on-ground and inflight testing (may include domestic and/or international travel) while also identifying and triaging pre-production and post-production issues through resolution. 
• Serve as support staff for the IFE program including deliverable tracking, general project management, and cross-functional communication with internal teams and external partners.

 

Direct Conversion Path: This internship may be eligible for full-time conversion based on performance in role, position availability and overall operational need, potentially offering a direct pathway to a career with us.
 

Qualifications

• Must be a current undergraduate/graduate student pursuing a degree in Business, Data Analytics, Information Systems, Engineering, Product Management, or a related field graduating between Fall 2026 through Spring 2028
• Familiarity with data visualization tools, documentation platforms, or wireframing tools is a plus
• Comfortable working in cross-functional, fast-paced environments 
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Willingness to travel and participate in in-flight testing activities
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is an essential function of the position 

Preferred:

• Interest in aviation or product development
• Previous project management
• Previous experience in digital, media or entertainment industries

• Strong interpersonal skills with the ability to develop effective working relationships and collaborate with all levels of the organization

   

Posting dates: January 26, 2026 through January 30, 2026
 

The starting rate for this role is $21.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.