About this role
What success looks like in this role:
• Gains familiarity with Global Field Operations concepts, procedures and methodologies. • With guidance, performs routine Global Field Operations duties, including: o Receiving and responding to client and Field Engineering members requests, o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools, o Booking client appointments, o Access service arrangement, o Coordinating of essential parts, o Maintaining call center, and o Monitoring service level agreements (SLAs), and o Communicating with cross-functional teams to ensure a fluid and cohesive process. • Learns and complies with Global Field Operations practices and policies. • Learns Global Field Operations enhances levels of client satisfaction. • Assists with special projects as assigned.You will be successful in this role if you have:
High School diploma or GED required Generally, less than 1 years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.
Other facts
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com.
What you'll do
- The role involves performing routine Global Field Operations duties such as responding to client requests and managing service tickets. Additionally, the associate will coordinate essential parts and maintain communication with cross-functional teams.
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