UC
Customer Support Specialist
full-time•Fenton
About this role
Location: Hybrid (Fenton, MO)
Schedule: Monday–Friday, 8:30am–5:30pm, with one day on-site per week & rotating Saturday shifts (every 5–6 weeks, 8am–12pm).
Training: 3 days a week on-site for the first 2–4 weeks, Monday–Friday, 8:00am–5:00pm.
About the Role
We’re looking for a Customer Support Specialist who enjoys problem-solving and providing excellent service. In this role, you’ll be the first point of contact for customers, agents, and internal teams, helping resolve concerns related to shipments, billing, claims, and other service issues. Every day brings something different, and success requires empathy, strong communication, and the ability to stay calm under pressure.
What You’ll Do
- Respond to customer inquiries via phone, email, chat, and social media.
- Investigate and resolve service issues, shipment delays, and billing disputes.
- Document interactions clearly and accurately in company systems.
- Partner with internal teams to find solutions and keep shipments moving.
- Negotiate resolutions, including customer service gestures and claims adjustments.
What We’re Looking For
- High school diploma required; 1–2 years of customer service experience preferred.
- Strong listening and problem-solving skills.
- Ability to de-escalate challenging situations with professionalism.
- Clear and confident communication, both written and verbal.
- Comfortable learning and using multiple systems.
Why You’ll Love Working Here
We offer a comprehensive benefits package designed to support you and your family:
- Hybrid work environment (on-site expectations vary by team)
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off, paid holidays, and paid parental leave
- Tuition reimbursement
- Employee assistance program and wellness resources
- Career pathways and professional development opportunities
Why UniGroup
UniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for over 90 years, we support a nationwide network of agents, customers, and partners across commercial, residential, government, and specialty logistics markets.
Joining UniGroup means being part of a company that values stability, collaboration, and continuous improvement. Our teams support one another, work through challenges together, and take pride in delivering high-quality service to our customers and agent network.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
What you'll do
- The Customer Support Specialist will respond to customer inquiries and resolve service issues related to shipments, billing, and claims. They will document interactions and partner with internal teams to ensure customer satisfaction.
About UniGroup, C.A.
UniGroup, founded in 1988, is a $1.7 billion transportation company and parent of United Van Lines, the nation’s leading corporate mover, and Mayflower Transit, the most well-known name in the moving industry. Between the two van lines, UniGroup handles one in three professional interstate moves.
UniGroup is also the parent company of UniGroup Worldwide, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers’ supplies.
UniGroup, headquartered in suburban St. Louis, is owned exclusively by active agents of United Van Lines and Mayflower Transit, and senior management of the UniGroup companies. In 2018, UniGroup became a Missouri cooperative (co-op) which allows UniGroup to even better serve its agents and customers by providing centralized support functions, products and services, purchasing power, information networks and other benefits through UniGroup where it makes sense.
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Frequently Asked Questions
What does a Customer Support Specialist do at UniGroup, C.A.?
As a Customer Support Specialist at UniGroup, C.A., you will: the Customer Support Specialist will respond to customer inquiries and resolve service issues related to shipments, billing, and claims. They will document interactions and partner with internal teams to ensure customer satisfaction..
Is the Customer Support Specialist position at UniGroup, C.A. remote?
The Customer Support Specialist position at UniGroup, C.A. is based in Fenton, Missouri, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Support Specialist position at UniGroup, C.A.?
You can apply for the Customer Support Specialist position at UniGroup, C.A.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.