Virtual Health Growth Liaison

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality.

Under the supervision of the Vice President, Virtual Health, the Virtual Health Growth Liaison plays a critical role in optimizing the performance of Unified Virtual Health Services and its affiliated care centers. This individual must be able to work both independently and collaboratively, demonstrating strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment with minimal disruption to operations. A strategic mindset and the ability to see the bigger picture are essential, along with excellent communication and interpersonal skills to support, lead, and motivate cross-functional teams and multiple levels of leadership.

As the primary liaison between Unified Virtual Health Services and partner practices, the Virtual Health Growth Liaison is instrumental in driving care center adoption of Unified Virtual Health Services. By leveraging data reporting, analytics, and change management techniques, the Virtual Health Growth Liaison works closely with Unified Virtual Health Services clinical and operational leaders to develop strategies and content to engage care center managers, operations teams and providers.  Additionally, the Virtual Health Growth Liaison shares feedback gathered from in-market interactions to the Unified Virtual Health Services team.

A key focus of this role is providing real-time, consistent data and strategies to ensure each affiliate is operating at its highest potential. Proactively identifying opportunities to improve referral patterns is essential to maximizing resource utilization, enhancing patient access, and supporting overall growth. Additionally, this individual acts as an educator for the virtual health program, educating internal market teams such as Practice Performance Partners and Clinical Performance Partners. They ensure these team members are well-versed in virtual health offerings, as well as financial and volume objectives, while promoting marketing strategies that drive high-quality, growth, and efficient care delivery. 

The successful candidate will bring:

• Experience in practice liaison and healthcare partnerships, with strong relationship-building skills
• Strong analytical and problem-solving abilities
• A customer service-oriented mindset
• The capability to influence and drive performance across diverse stakeholders
• The ability to educate and support care center teams on virtual health workflows, best practices, and performance improvement strategies
• Data-Driven Decision Making: Leverage reporting tools and dashboards to provide actionable insights. Translate data into meaningful strategies that drive measurable improvements in productivity, patient access, and financial results.
• Change Management & Education: Serve as an educator for the virtual health program, guiding internal teams (Practice Performance Partners and Clinical Performance Partners) on best practices, service offerings, financial/volume targets, and marketing strategies.
• Collaboration with Cross-Functional Teams: Work closely with operations, revenue cycle, IT, and business development teams to align goals, streamline processes, and resolve operational challenges.
• Monitoring KPIs & Accountability: Track key performance indicators (KPIs) and hold stakeholders accountable for outcomes. Provide regular updates to leadership on progress toward goals.

Additional Job Functions:

• Collaborate closely with physicians and care center staff to ensure alignment with growth strategies and performance objectives. Communicate clearly to foster engagement, build trust, and gain buy-in for key initiatives.
• Conduct in-person meetings with care center administrators and providers as needed, supplemented by regular remote meetings to maintain consistent communication and support.
• Support care centers and operational teams in identifying both clinical and non-clinical factors impacting performance outcomes, offering actionable insights and providing education to help cultivate buy-in to virtual health programs with physicians and practice administrators.
• Provided targeted education to Practice Performance Partners and Clinical Performance Partners on virtual health offerings and resources, delivering actionable insights to drive performance outcomes, increase volumes, and strengthen engagement in the virtual health program.
• Partner with operations leadership and Practice Performance Partners and Clinical Performance Partners to effectively communicate financial and volume targets to practice administrators and physicians, ensuring transparency and shared accountability.
• Actively participate in Unified staff meetings, operational reviews, and collaborative planning sessions.
• Perform additional duties as assigned to support overall organizational goals.

• Bachelor’s degree preferred; strong language and reasoning skills required.
• Minimum 1 year healthcare experience with knowledge of patient care management, physician practice operations, managed care, and financials; women’s health experience a plus
• Change management experience
• Strong teaching and education skills to support program adoption and staff development.
• Excellent communication and interpersonal skills
• Highly organized with the ability to manage multiple projects and meet deadlines
• Strong operational, analytical, and problem-solving abilities
• Effective leadership and team collaboration skills
• Detail-oriented and able to work independently
• Ability to build and maintain internal and external partnerships
• Financially savvy with experience in budgeting, forecasting, financial analysis, and P&L management

• Travel Time Required: 40-50%

We’re here for you—both personally and professionally.

Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial security and career growth, we offer a comprehensive package to help you thrive.

Here’s a look at what we offer:

• Health Coverage

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.

• Paid Time Off

                     Vacation, personal days, and paid holidays to help you recharge.

• Financial & Retirement Planning

401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Income Protection

Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.

• Wellbeing Support

Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.

• Professional Development

     Opportunities and resources to support your career growth.