Summary
Location
United States
Type
full-time
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About this role
We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.
Job SummaryPatient Access Representative is responsible completing the registration process for admissions and ensuring inpatient and outpatient procedures are eligible and documented accurately
Reports to: Manager, assigned department
Job Specific Responsibilities
Daily assignments may include but are not limited to:
• Collects all pertinent information to register patients for exams or test
• Schedule exams/ Coordinate multiple modalities schedules
• Verify insurance eligibility and benefits
• Collect payments, establish payment arrangements, discuss payment options
• All other assigned duties related to Environmental Services
Education and Experience
• High School Diploma or GED
• +1 year as a patient access representative, customer service rep, or similar administrative role
Required Licensures/Certifications/Registrations
N/A
Skills and Abilities
• Excellent customer service skills; Must speak, read, and write English fluently
• Ability to multi- task, handle problems, interruptions, and other stressful situations in a professional manner.
• Demonstrate planning, organizational and ability to follow-through until a process is complete.
• Basic medical terminology is a plus
Interaction with Other Departments and Other Relationships
Interacts with all visitors to the department which may be patients, family members or staff from other departments within UMC or TTUHSC.
Physical Capabilities
Should be able to lift up to 25 lbs. Work requires frequent sitting and walking. Stressful atmosphere at times with many emotional demands. Must possess near visual acuity to read documents and computer records.
Environmental/Working Conditions
This position is subject to indoor and outdoor environmental changes that may include varying temperatures.
UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Request for accommodations in the hire process should be directed to UMC Human Resources.
Other facts
About UMC Health System
UMC Health System is comprised of over 4,600 team members who have made our organization “One of the Best Companies to Work for in Texas®” by Texas Monthly. Together with medical staff, volunteers, and leadership, we share a strong commitment to our patients—Our Passion is You! Why choose UMC? Because we are teaching the leaders of tomorrow while offering a culture of service today.
What you'll do
- The Patient Access Representative is responsible for completing the registration process for admissions and ensuring that inpatient and outpatient procedures are eligible and documented accurately. Daily tasks include collecting patient information, scheduling exams, verifying insurance, and collecting payments.
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