About this role
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Exemption Status:
Non-ExemptHiring Range:
$20.94 - $33.59Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday through FridayScheduled Hours:
09:30-18:00Shift:
1 - Day Shift, 8 Hours (United States of America)Hours:
40Cost Center:
99940 - 5492 Patient Access CenterUnion:
SHARE (State Healthcare and Research Employees)This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
1. Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
2. Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
3. As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
4. Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care.
5. Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place.
II. Position Qualifications:
License/Certification/Education:
Required:
1. High school diploma.
Preferred:
1. Associate’s degree in business or healthcare-related field.
Experience/Skills:
Required:
1. English speaking, reading and writing skills.
2. Strong intrapersonal and communication skills.
Preferred:
1. Previous scheduling and/or phone customer services experience.
2. Previous experience in a health care organization.
3. Bilingual speaking, reading, and writing skills.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
M- F 930a-6p
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.
Other facts
About UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine, to create jobs, and to make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity and fairness. And we are relentless in our pursuit of healing.
UMass Memorial Health is the largest health care system in Central Massachusetts. We are the clinical partner of the University of Massachusetts Chan Medical School, with access to the latest technology, research and clinical trials.
UMass Memorial Health: Locations in Central Massachusetts
Our locations include:
• UMass Memorial Medical Center (Worcester)
• UMass Memorial Health – HealthAlliance-Clinton Hospital (Fitchburg, Clinton and Leominster)
• UMass Memorial Health – Marlborough Hospital (Marlborough)
• UMass Memorial Health - Harrington (Southbridge, Webster)
• UMass Memorial Health - Milford Regional (Milford)
• Community Healthlink (Worcester, Leominster)
We have an affiliation with CareWell Urgent Care to provide regional urgent care services. Also, the UMass Memorial Medical Group provides high quality, low-cost outpatient surgery services at The Surgery Center in Shrewsbury.
UMass Memorial Health Care by the numbers:
2,400 physicians on our active medical staff
3,000 registered nurses
20,000 total employees
1,200 beds in our hospitals
What you'll do
- The Patient Access Schedule Agent handles incoming and outgoing calls to schedule patient appointments across multiple providers and clinics. They also secure necessary patient information for financial aspects of care and manage medical records for appointments.
Ready to join UMass Memorial Health?
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