I. Major Responsibilities:

1. Performs comprehensive case management intake assessment and develops plans with clients for obtaining services needed.

2. Completes initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.

3. Works collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.

4. Provides ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI (Social Security Insurance), EAEDC (Emergency Aid to Elderly and Children), MassHealth and other health insurance needs, addiction services, and other community resources).

5. Provides transportation assistance to individuals as needed. Assist clients in accessing transportation through existing resources or accessing new resources.

6. Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1.Grade C02:HSD/GED required, bachelor's degree preferred in mental health field

2.Grade C04: Case Manager II: Requires a Bachelor's degree ; preferably in the field of psychology or human services

Satisfactory CORI background check.

3. Current valid US-issued driver’s license and a registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle [or a company.

4. Driving and a vehicle are not requirements for Acute Treatment Services/Detoxification (ATS), Clinical Stabilization Services (CSS), Transitional Support Services (TSS), or Community Crisis Stabilization (CCS).

Preferred:

1. Associate’s degree.

Experience/Skills:

Required:

1. Ability to develop a working knowledge of CHL’s service lines in order to appropriately triage individuals being assessed for services.

2. Excellent oral communication and computer skills

3. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.

4. Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.

5. Ability to use office equipment, including copy machines, computers, printers, telephones.

6. Ability to organize complex tasks and meet deadlines.

Preferred:

1. Prior experience in a behavioral health or social services setting.

2. Basic knowledge of CHL services and insurance requirements and reimbursement for these services.

3. Working knowledge of Electronic Health Records (EHR).

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Position requires travel from base location to other facilities and patient residences with primary work being indoors in both patient care facilities and alternative patient care environment