About this role
This is a full-time, hybrid (3 days a week in office) position and can be at any of our US based UL Offices. The work hours for this role are Monday - Friday 9:00am/9:30am - 6:00pm EST.
Configuration and Troubleshooting:
Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
Provide Tier II level assistance to existing customers at critical times of the year. May support multiple products and technology.
Advise and assist customers in maintaining their use and configuration of the software solution(s).
Configure the system as per defined requirements using the software user interface.
Collaboration:
Collaborate with other team members on complex issues/requirements.
Coach new team members.
Participate in brainstorming sessions and contribute with creative ideas.
Other responsibilities:
Attend customer meetings and calls as and when required.
Provide training to customers on existing functionality.
Perform additional duties as needed.
Other facts
About UL Solutions
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
What you'll do
- The Technical Support Specialist will investigate and troubleshoot system and configuration issues raised by customers. They will provide Tier II level assistance and collaborate with team members on complex issues.
Ready to join UL Solutions?
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