US
Customer Service Professional - Bilingual
full-time•Mexico City
About this role
En este puesto, serás el puente entre nuestros clientes y los departamentos de UL, asegurando una comunicación fluida y eficiente. Tus responsabilidades incluirán:
- Atención al Cliente: Recibir consultas de clientes a través de diversas fuentes (teléfono y correo electrónico), responder preguntas y resolver problemas individuales.
- Gestión de Relaciones: Coordinar y desarrollar relaciones con los clientes, abrir nuevos proyectos y apoyar la comunicación entre los clientes y los departamentos de UL.
- Recopilación de Información: Recoger información sobre el producto del cliente, identificar el sector que realizará el trabajo y comunicar los compromisos de tiempo de finalización.
- Priorización de Necesidades: Determinar cualquier requisito especial y obtener la información necesaria para abrir el proyecto.
- Organización de Datos: Clasificar y segmentar la información del cliente, introducir datos nuevos o actualizados en la base de datos utilizando el sistema de gestión de relaciones con el cliente (CRM).
- Soporte Administrativo: Realizar la entrada de datos y actualizar varios sistemas y bases de datos según sea necesario.
- Asistencia No Técnica: Proporcionar apoyo a las solicitudes no técnicas de los clientes, incluidas consultas de facturación, solicitudes de servicio y información general de UL.
- Entrega de Documentos: Reunir todos los informes y documentos necesarios para enviarlos al cliente en un paquete completo, hacer seguimiento de las preocupaciones, informar al cliente de la certificación y cerrar el proyecto.
- Mejora Continua: Participar activamente en equipos para mejorar continuamente e impulsar la calidad del servicio al cliente.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
What you'll do
- The role involves acting as a liaison between clients and UL departments, ensuring effective communication. Responsibilities include customer inquiries, relationship management, data organization, and administrative support.
About UL Solutions
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
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Frequently Asked Questions
What does a Customer Service Professional - Bilingual do at UL Solutions?
As a Customer Service Professional - Bilingual at UL Solutions, you will: the role involves acting as a liaison between clients and UL departments, ensuring effective communication. Responsibilities include customer inquiries, relationship management, data organization, and administrative support..
Is the Customer Service Professional - Bilingual position at UL Solutions remote?
The Customer Service Professional - Bilingual position at UL Solutions is based in Mexico City, Mexico. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Professional - Bilingual position at UL Solutions?
You can apply for the Customer Service Professional - Bilingual position at UL Solutionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.