Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role
The Program Management Business Analyst (PMBA) partners with program managers, business leaders, and cross-functional teams to drive successful program delivery through data-driven insights, process optimization, and clear requirements definition. This role bridges business needs and execution, ensuring programs align with strategic objectives, timelines, and measurable outcomes.

Key Responsibilities:
Program & Business Analysis

• Partner with Program Managers to support planning, execution, tracking, and reporting of complex programs
• Elicit, analyze, document, and validate business requirements, functional requirements, and success metrics
• Translate business objectives into actionable insights, roadmaps, and deliverables
• Identify dependencies, risks, and gaps across initiatives and recommend mitigation strategies

Stakeholder Collaboration

• Serve as a trusted liaison between business stakeholders, program leadership, technology teams, and vendors
• Facilitate workshops, working sessions, and stakeholder reviews to align on scope, priorities, and outcomes
• Support change management efforts by documenting impacts and supporting communication plans

Data, Reporting & Insights

• Develop dashboards, reports, and executive-ready presentations to communicate program health and performance
• Track KPIs, milestones, financials, and benefits realization across programs
• Use data to identify trends, risks, and improvement opportunities

Process Improvement & Governance

• Analyze and improve program and portfolio management processes
• Support governance forums with status updates, issue tracking, and decision documentation
• Contribute to standardization of templates, tools, and best practices across the program organization

About You
Basic Qualifications:

• Bachelor’s degree in Business, Information Systems, Finance, Management, or a related field
• 3–7 years of experience as a Business Analyst, Program Analyst, or related role
• Experience supporting large, cross-functional programs or portfolios
• Strong requirements gathering, documentation, and analysis skills
• Proficiency in program/project management methodologies (Agile, Scrum, Waterfall, or hybrid)

Tools and Technologies

• Experience with program/project management tools (e.g., Jira, Smartsheet, MS Project, ADO)
• Advanced proficiency in Excel; experience with Power BI, Tableau, or similar reporting tools preferred
• Familiarity with process modeling and documentation techniques (e.g., BPMN, process maps)

Preferred Qualifications:

• Experience working within a Program Management Office (PMO) or enterprise program environment
• Certifications such as CBAP, PMI-PBA, PMP, PgMP, or Agile certifications
• Experience with financial tracking, budgeting, or benefits realization
• SaaS, HR tech, or enterprise software experience (if applicable)

Key Competencies:

• Strategic thinking with strong attention to detail
• Ability to manage ambiguity and shifting priorities
• Influential without authority; strong facilitation skills
• Highly organized, proactive, and results-oriented
• Excellent analytical and problem-solving abilities
• Strong written and verbal communication skills, including executive-level reporting

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer   

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster      

UKG participates in E-Verify. View the E-Verify posters here.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. 

The pay range for this position is $102,300.00 to $147,050.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/about-us/careers/benefits