Car Rental Manager - UIC Arctic Operations & Development

Overview

UIC Car Rental is seeking a Car Rental Manager to oversee daily rental operations, including managing reservations, processing vehicle returns, and ensuring a positive customer experience. This position is responsible for coordinating rental logistics, maintaining service standards, and greeting and assisting customers in a professional and friendly manner.

Responsibilities

Essential functions will include:

• Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.

• Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.

• Maintain and operate rental systems, including credit card machines and reservation platforms.

• Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.

• Secure the rental vehicle fleet and monitor vehicle condition and availability.

• Accurately report daily sales to Accounting with appropriate backup documentation.

• Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.

• Attend planning meetings with the UHL General Manager and collaborate on operational needs.

• Monitor department budget and assist with preparation of quarterly tax filings as directed.

• Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.

• Support the planning and execution of sales promotions and marketing activities.

• Respond to 24-hour emergency callouts for car rental customers.

• Perform other duties as assigned.

Qualifications

Minimum Qualifications:

• Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.

• Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.

• Maintain and operate rental systems, including credit card machines and reservation platforms.

• Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.

• Secure the rental vehicle fleet and monitor vehicle condition and availability.

• Accurately report daily sales to Accounting with appropriate backup documentation.

• Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.

• Attend planning meetings with the UHL General Manager and collaborate on operational needs.

• Monitor department budget and assist with preparation of quarterly tax filings as directed.

• Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.

• Support the planning and execution of sales promotions and marketing activities.

• Respond to 24-hour emergency callouts for car rental customers.

• Perform other duties as assigned.

Physical and Mental Demands:

• Regularly performs a combination of sitting, standing, walking, reaching, and handling tools or equipment.

• Frequently required to talk, hear, climb, stoop, kneel, and grasp objects.

• Must be able to lift, push, pull, and carry items weighing up to 50 pounds.

• Involves occasional strenuous physical activity.

• May operate vehicles or equipment, requiring the ability to sit for extended periods and access all controls safely.

• Must have sufficient vision to monitor instruments, gauges, and surroundings through mirrors or windows.

• May be exposed to constant vibration and jarring movements when operating on uneven surfaces.

Working Conditions:

• Work is performed in various weather conditions, including extreme cold and heat.

• Duties may occur at different elevations and on uneven or slippery surfaces.

• Job sites may contain light to heavy equipment, materials, communication systems, and construction tools.

• Work environment may include exposure to loud noises, bells, alarms, and other audible signals.

• Regular presence of individuals standing, walking, sitting, signaling, and talking.

• May be exposed to construction-related hazards such as moving equipment, open excavations, temporary structures, and confined spaces.

• Constant awareness of surroundings is required to ensure personal and team safety.

• Work environment is subject to frequent changes and potential safety risks.