About this role
- Tier 1 services organisation
- Innovative & diverse culture
- Rotating Roster| Day & Night Shift
About the Project:
UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our $2.3 billion New Intercity Fleet (NIF) project team based at our purpose-built maintenance facility in Kangy Angy on the NSW Central Coast.
The NIF project will oversee the replacement of trains carrying customers from Sydney to the Central Coast, Newcastle, the Blue Mountains and the South Coast. UGL will operate a new maintenance facility and provide maintenance and asset management services to the new fleet for 15 years.
About Your Role:
UGLs Manufacturing & Maintenance – Transport business is recruiting for a highly experienced Service Delivery Manager to join our collaborative team. The role will be based at our Mariyung Maintenance Facility, located in Kangy Angy.
Shift Details:
- Rotating roster with 12-hour shifts
- 38-hour work week
Reporting to the Infield Maintenance Manager, you will be responsible for the management and leadership of the Mobile Maintenance teams and the activities carried out at the Mariyung Stabling Yards and the performance of the maintenance activities on the trains in revenue (Passenger service).
Key Responsibilities:
- Leadership in Safety and Quality: Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards.
- Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements.
- Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan.
- Incident Management: Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults.
- Asset Information System: Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System.
- Performance Monitoring: Review achieved KPIs against pre-determined performance indicators. Implement changes as required to deal with contract/project variations, non-conformities, budget changes, and customer requirements.
About You:
- Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety-critical environment
- Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
- Outstanding ability to communicate effectively with all levels of management and staff (verbal and written).
- Ability to advise, negotiate, influence, and maintain positive relationships with internal and external stakeholders at all levels.
- Excellent analytical and conceptual skills with the ability to present information effectively to support decision-making.
- Exceptional organisational and planning skills with the ability to prioritize multiple tasks to achieve objectives within the agreed time frame.
Our Benefits:
- Diverse opportunities to grow, back yourself and achieve
- Ongoing training for career progression
- Excellent remuneration package & benefits
- Salary continuance, Employee Assistance Program & AIA Vitality Wellness Program
- Discounts on private health insurance, vehicles, travel and more
About Us
UGL is a well-known and respected for providing end-to-end engineering, construction and maintenance services within; rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies.
At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.
Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.
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Other facts
About UGL Limited
UGL Regional Linx was established in 2021, after parent company, UGL Limited was selected to deliver operations and maintenance of rail infrastructure for the Country Regional Network (CRN). This network ensures the safe movement of people and goods throughout the regions of NSW, and links Sydney with many important regional centres.
UGL Regional Linx commenced operations on January 30 2022 and works on behalf of the client, Transport for NSW (TfNSW) and will be responsible for managing an important network of assets. As part of its operation, UGL Regional Linx’s scope of work includes:
• Network operations
• Rail infrastructure maintenance and implementation of a new train control system - UGL’s proprietary system, Sigview.
• Asset and property management, and
• Safety, access, performance, and environmental management.
UGL Regional Linx has made a strong commitment to local and indigenous employment, further strengthening the organisation’s commitment to regional NSW. As part of its operations, UGL Regional Linx established its head office and Network Control Centre in the heart of the Central West, Orange, NSW.
The CRN network includes:
• 2,386 route kilometres of operational passenger and freight rail lines, including 996 km of branch line track used predominantly for haulage of grain, with lower mass and speed limits than other parts of the network
• 3,139 route kilometres of non-operational lines
• 27,000 hectares of land and infrastructure
• 1,312 level crossings (300 active)
• 1,200 property assets (including 356 heritage sites)
• 600 rail under bridges and 384 road overbridges
The CRN is a crucial piece of infrastructure to regional NSW and UGL Regional Linx is committed to ensure that it delivers for all customers, from rail passengers to farmers and industry.
What you'll do
- The Service Delivery Manager will lead the Mobile Maintenance teams and manage maintenance activities at the Mariyung Stabling Yards. Responsibilities include ensuring compliance with safety and quality standards, monitoring train performance, and managing incident investigations.
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