To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.

Minimum Education and Experience Requirements:

• High school graduate or equivalent.
• Two years of business/financial/physician practice experience preferred.
• One year of financial, business, physician office, or customer service required.
• Must have knowledge of validating patient demographics and insurance information.
• Associate Degree or equivalent course work may substitute for the one year required experience.
• Excellent customer relations and phone skills a must.
• Familiarity of CPT and diagnosis coding preferred.
• Incumbent should be comfortable collecting payments in a professional manner.
• Person should display initiative, have the ability to multitask, and be able to take on responsibilities.
• Ability to problem solve and be a team member is essential.

Motor Vehicle Operator Designation:

None provided

Licensure/Certification/Registration:

None