UF
Customer Experience Representative
full-time•Kent
About this role
Why you will love Sierra Forest Products:
We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.
We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what’s best for our people, customers, and communities.
The impact you will have:
As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.
What you will do:
- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.
What you bring to the table:
- Driven, positive and energetic individual.
- Ability to resolve problems and conflicts as they occur.
- Proven experience in sales and/or the building products industry.
- Passion for relationship building.
- Ability to work in a fast paced, team driven environment.
- Hard working and entrepreneurial.
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Upper Sierra of workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
- Comprehensive benefits.
- Work life balance and no weekend work.
- We offer meaningful work and opportunities for career growth.
- Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the wood distribution industry.
- The company provides uniforms and safety shoe allowance.
- 401K plan to help save for your future!
- Driver Referral Incentive Pay.
- Employee Recognition Program.
- Tuition assistance.
- And so much more!
What you'll do
- The representative will deliver exceptional customer service, handle inbound sales and customer inquiries, process sales orders, and resolve related issues such as delays, credits, and returns. They are also expected to actively sell and grow an existing account base without requiring direct sales visits.
About UCS Forest Group
We are here to provide materials that enhance your business and the health of the planet.
UCS Forest Group is North America’s premier distributor and importer of high-quality hardwood lumber, specialty softwoods, panel products, laminates, and exterior products. Our group of companies have served the architectural millwork industry for over 35 years through our U.S. and Canadian distribution facilities. We seek to help our customers build their businesses by providing innovative solutions and unparalleled service. UCS Forest Group serves customers as Sierra Forest Products in the U.S., Upper Canada Forest Products and A&M Wood Specialty in Canada, and UCS Global internationally.
What you need. When you need it. By people that know and care. We call it – Delivering the Difference.
Visit Sierra Forest Products:
www.sierrafp.com
Visit Upper Canada Forest Products:
www.ucfp.com
Visit A&M Wood Specialty:
www.amwoodspecialty.com
Visit UCS Global:
www.ucsglobal.com
Ready to join UCS Forest Group?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Experience Representative do at UCS Forest Group?
As a Customer Experience Representative at UCS Forest Group, you will: the representative will deliver exceptional customer service, handle inbound sales and customer inquiries, process sales orders, and resolve related issues such as delays, credits, and returns. They are also expected to actively sell and grow an existing account base without requiring direct sales visits..
Is the Customer Experience Representative position at UCS Forest Group remote?
The Customer Experience Representative position at UCS Forest Group is based in Kent, Washington, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Experience Representative position at UCS Forest Group?
You can apply for the Customer Experience Representative position at UCS Forest Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.