Retentions and Sales Representative
full-time•San Salvador
About this role
Job Overview:
As Customer service representative you will be responsible to retain the customers who are
willing to cancel the services and also save those accounts from being closed.
Responsibilities and duties:
- Handle inbound calls, as well email communications with customers to retain
customers that utilize our services.
- Verify the customers account information and apply rednotes in cases where the
customers want to end contracts.
- Retain the customers and complete offers so they can keep using the service
- Re sale the benefits to the customers and do adjustment if necessary
- Document the call
- Use different channels like email and phone to keep in touch with the customers
Qualifications:
- Multitasking skills
- Persuasion
- High Empathy
- Proactive
- Being independent, take initiative to research data
- Team players
- Background in retention account
- Emotional intelligence
- Being passionate about customer service and helping others
As Customer service representative you will be responsible to retain the customers who are
willing to cancel the services and also save those accounts from being closed.
Responsibilities and duties:
- Handle inbound calls, as well email communications with customers to retain
customers that utilize our services.
- Verify the customers account information and apply rednotes in cases where the
customers want to end contracts.
- Retain the customers and complete offers so they can keep using the service
- Re sale the benefits to the customers and do adjustment if necessary
- Document the call
- Use different channels like email and phone to keep in touch with the customers
Qualifications:
- Multitasking skills
- Persuasion
- High Empathy
- Proactive
- Being independent, take initiative to research data
- Team players
- Background in retention account
- Emotional intelligence
- Being passionate about customer service and helping others
What you'll do
- The representative will handle inbound calls and email communications to retain customers who wish to cancel services. They will verify account information, document calls, and use various channels to maintain customer relationships.
About Ubiquity Global Services, Inc.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.
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Frequently Asked Questions
What does a Retentions and Sales Representative do at Ubiquity Global Services, Inc.?
As a Retentions and Sales Representative at Ubiquity Global Services, Inc., you will: the representative will handle inbound calls and email communications to retain customers who wish to cancel services. They will verify account information, document calls, and use various channels to maintain customer relationships..
Is the Retentions and Sales Representative position at Ubiquity Global Services, Inc. remote?
The Retentions and Sales Representative position at Ubiquity Global Services, Inc. is based in San Salvador, San Salvador, El Salvador. Contact the company through Clera for specific work arrangement details.
How do I apply for the Retentions and Sales Representative position at Ubiquity Global Services, Inc.?
You can apply for the Retentions and Sales Representative position at Ubiquity Global Services, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.