Customer Service Representative
full-time•San Pedro Sula
About this role
Customer Care Representative
Responsibilities:
- Be customer obsessed.
- Manage each contact interaction with our customers’ satisfaction as your number one priority.
- Identify customers’ needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Interact with customer by asking probing questions to identify customer needs and properly solution
- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience.
- Excellent verbal and written communication skills.
- Utilize various online systems to satisfy customer concerns
- Bilingual (Spanish/English)
- Ability to ask probing questions and problem resolution skills.
- Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
- Ability to read, write, speak and understand the English language in a business environment.
- Experience in a call center industry preferred.
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
- Ability to work in multiple online systems at once
What you'll do
- The Customer Service Representative is responsible for managing customer interactions with a focus on satisfaction and resolving issues promptly. They must identify customer needs, provide accurate information, and ensure commitments are met.
About Ubiquity Global Services, Inc.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.
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Frequently Asked Questions
What does a Customer Service Representative do at Ubiquity Global Services, Inc.?
As a Customer Service Representative at Ubiquity Global Services, Inc., you will: the Customer Service Representative is responsible for managing customer interactions with a focus on satisfaction and resolving issues promptly. They must identify customer needs, provide accurate information, and ensure commitments are met..
Is the Customer Service Representative position at Ubiquity Global Services, Inc. remote?
The Customer Service Representative position at Ubiquity Global Services, Inc. is based in San Pedro Sula, Cortés, Honduras. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Ubiquity Global Services, Inc.?
You can apply for the Customer Service Representative position at Ubiquity Global Services, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.