About this role
Position Overview
- Department: Southview Clinical Services
- Schedule:
- Full Time Onsite; Monday - Friday 7:30 to 4:30 or 8:30 to 5:30 (no call no weekends)
- Part Time Onsite: Monday, Wednesday and Friday, 7:30 to 4:30 or 8:30 to 5:30 (no call no weekends)
- Work Location: UAB St. Vincent's Birmingham Campus
- Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more
UAB St. Vincent's Birmingham Nursing Open House - 1/23/2026
Learn more about nursing opportunities at UAB St. Vincent’s Birmingham at an upcoming in-person connection opportunity at UAB St. Vincent's Birmingham, located in downtown Birmingham, on Friday, January 23.
What You Will Do
The Telephone Triage Registered Nurse (RN) provides professional nursing care and clinical assessment via phone and electronic communication to patients seeking medical advice or care coordination. This role is responsible for evaluating patient symptoms, determining appropriate levels of care, providing clinical guidance based on established protocols, and ensuring timely communication and follow-up with providers and patients. The Telephone Triage RN promotes patient safety, access, and satisfaction while supporting efficient clinic operations
1. Provide nursing assessment, triage, and advice to patients via telephone or electronic communication following established clinical guidelines and protocols.
2. Assess patient symptoms to determine urgency and recommend appropriate disposition (e.g., same-day appointment, urgent care, ER, or home care).
3. Communicate with providers to relay urgent clinical information or obtain treatment orders as needed.
4. Document all patient interactions, assessments, advice given, and provider communications accurately in the Electronic Health Record (EHR).
5. Coordinate care and follow-up with clinic staff to ensure continuity and efficiency in patient care.
6. Educate patients on medication use, treatment plans, and self-care instructions within the scope of nursing practice.
7. Review incoming test results, provider messages, and refill requests; respond or route appropriately per established protocols.
8. Support patient scheduling by determining appropriate visit types and urgency.
9. Monitor and manage nurse triage calls and inboxes in accordance with established response time standards.
10. Participate in ongoing education, training, and quality assurance activities to maintain current knowledge of triage protocols and best practices.
11. Maintain compliance with HIPAA, OSHA, and clinic infection control and safety policies.
12. Demonstrate professionalism, courtesy, and compassion in all patient and team interactions.
13. Maintain regular and punctual attendance. 14. Performs other duties as assigned
What You Will Need
Licenses / Certifications / Registrations
- Active RN license in good standing with the Alabama Board of Nursing required.
- BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted
Minimum Requirements
- Graduate of an accredited school of nursing required.
- Current Registered Nurse (RN) license in the State of Alabama required.
- Minimum 2 years of clinical nursing experience preferred; experience in triage, primary care, family practice, or ambulatory setting preferred.
- Experience with EHR systems and clinical documentation preferred.
Additional Preferences
No additional preferences.
About UAB St. Vincent’s
UAB St. Vincent’s, a proud part of UAB Medicine, is a trusted provider of health care, serving Alabama for more than 125 years. With five hospitals and numerous clinics, we're a health care community deeply rooted in compassion, service, and respect for all, guided by the rich legacy of the St. Vincent’s name. We're committed to extending kindness and personalized care to patients, their families, and each other. We address the physical, psychological, social, and spiritual needs of our patients. We believe in the power of teamwork and unity, and foster a collaborative spirit among our more than 4,800 employees. As one of Alabama’s best hospitals as recognized by U.S. News & World Report, improving the health and lives of those we serve is at the heart of our mission. Join us in continuing our legacy of service and healing in central Alabama, where we can make a lasting
Other facts
About UAB St. Vincent's
As a nationally ranked academic medical center and one of Alabama’s largest employers, UAB Medicine is about teamwork, support, mentorship, and collaboration. Employees are empowered to lead, learn, and innovate as they deliver world-class care to every patient, every family, every time. When you are a part of UAB Medicine, you change the world - starting with you.
What happens here?
• 1,100+ patient bed facility caring for 60,000+ each year
• Level I Trauma Center and an ER the size of a football field
• 9 speciality Intensive Care Units, including a Level IV Regional Neonatal ICU
• Alabama’s first Comprehensive Stroke Center
• First Magnet Hospital in Alabama and the only one in our state
Why work at UAB Medicine?
• Excellent benefits package: 100% tuition assistance, paid parental leave for moms and dads, professional development opportunities
• Named among the “150 Best Places to Work in Healthcare” and "100 Great Hospitals in America" by Becker's Hospital Review
• Ranked among the best by U.S. News & World Report year after year
• Rated in the top 25 by Forbes for “Best Midsized Employer”
Our website is a great career resource- be sure to check it out! www.uabmedicine.org/careers
What you'll do
- The Telephone Triage Registered Nurse provides nursing care and clinical assessment via phone and electronic communication. Responsibilities include evaluating patient symptoms, determining appropriate levels of care, and ensuring timely communication with providers and patients.
Ready to join UAB St. Vincent's?
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