POSITION SUMMARY

The Senior Collection Specialist builds on the responsibilities of Collection Specialist I and II, handling more complex accounts and higher volumes of receivables. This role requires a deeper understanding of collection strategies and customer relationship management. The Senior Collections Specialist offers best in class service and support to internal and external customers within our finance collections department.

We’re looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box.


This position is located in Appleton, WI.

JOB RESPONSIBILITIES

• Managing a portfolio of complex accounts which includes more robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems.  
• Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.
• Train and mentor Collection Specialists I and II.
• Support special projects or handle specialty areas that require advanced technical knowledge
• Actively engaged and provide best in class service to our customers nationwide
• Use sound judgement when making decisions and thinking through various scenarios 
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

QUALIFICATIONS

Required:

• 3-5 years of comparable experience and a strong ability to problem solve
• An effective communicator who understands the importance of listening and being empathetic
• Strong attention to detail and deadlines
• Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related
• Possess strong technical skills

DIVISION:

U.S. AutoForce

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need. 

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.