About this role
USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.
SUMMARY
The Revenue Cycle Systems Support Coordinator assists with analyzing, maintaining, and enhancing the performance of revenue cycle systems, the setup and maintenance of external payer portals, ensuring timely access and accurate configurations for the revenue cycle team. This role supports system updates, resolves access issues, and helps streamline workflows, contributing to efficient billing and reimbursement processes.
The ideal candidate is an organized and motivated individual with a foundational understanding of healthcare systems and a strong interest in revenue cycle operations. They are comfortable learning new technologies and can follow established procedures to help set up and maintain access to external payer portals. This person communicates well with internal teams, pays close attention to detail, and is eager to support tasks like Medicare and clearinghouse enrollments.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Support the setup and maintenance of external payer portal access for internal teams.
- Troubleshoot and resolve system issues in a timely manner to minimize disruptions to revenue cycle processes.
- Collaborate with direct leadership to gather and document system requirements and identify areas for improvement.
- Assist with Medicare and clearinghouse enrollment processes and documentation.
- Support payer enrollments for Clearinghouse (Eligibility, claims, remits (EOB/ERA), Payments (EFT/ACH).
- Maintain and administer access to external payer portals to ensure the revenue cycle team resources to support operational excellence.
- Assist and maintain Insurance Plan set-ups in Pearl system: payer-specific coding (HCPC, ICD-10, REV, NDC, CONDITION, VALUE, MODIFERS).
- Assist with maintaining Payer Pricing (quarterly, yearly, contractual).
- Coordinate with internal departments (e.g., Managed Care, Legal, IT) to gather information for payer-related system updates.
- Attend relevant webinars and vendor meetings to stay informed on payer system updates and requirements.
- Assist with IT on processes and special projects related to system configuration.
- Maintain confidentiality and compliance with HIPAA.
- Drive USRC Company culture through values and service standards.
- Ensure outstanding internal and external customer service.
- Proactively resolve customer service issues with timely communication and follow-up.
- Recommend process improvements to enhance workflow and productivity.
- Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
- Regular and reliable attendance is required for the job.
Qualifications/Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:
- High school diploma or GED required, associate degree in healthcare administration, business, or IT preferred.
- 1--2 years of experience in a healthcare or medical office setting.
- Familiarity with revenue cycle processes and terminology is a plus.
- Basic knowledge of medical billing software and Microsoft Office (Word, Excel, PowerPoint).
- Strong attention to detail, organizational skills, and ability to manage multiple tasks.
- Excellent communication and teamwork skills.
Other facts
About U.S. Renal Care
U.S. Renal Care is the largest privately held and fastest-growing dialysis provider in the nation. We partner with nephrologists to care for more than 36,000 people living with kidney disease across 32 states in the U.S. Since 2000, U.S. Renal Care has been a leader in clinical quality, innovation, and operational excellence – delivering the best experience and outcomes for our patients. Together, our team members and physician partners share a common passion to improve the lives of those we serve.
Our company’s core values of excellence, partnership, inclusion and compassion are at the center of everything we do. In fact, Newsweek named U.S. Renal Care as a “Greatest Workplace” of 2024! Learn more about our employee experience on our website: https://www.usrenalcare.com/careers/
What you'll do
- The Revenue Cycle Systems Support Coordinator assists with analyzing and enhancing revenue cycle systems and maintaining external payer portal access. They troubleshoot system issues, support enrollment processes, and collaborate with internal teams to improve workflows.
Ready to join U.S. Renal Care?
Take the next step in your career journey