About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides support to the helpdesk for escalated network/telephony issues.
- Support includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person.
- Provides dispatch coverage for coordinating network assignments, priorities, job schedules, completions and user notifications and follow up.
- Handles some network preventative maintenance tasks.
- Serves as initial point of contact from the IT department for the IT helpdesk.
- Primarily incident based workload but also able to handle low and medium level project based work.
- Able to respond to network outages and perform basic network/telephony troubleshooting.
QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- High school diploma and 1+ years of IT support experience or completion of IT related undergrad courses
- A+, Network+, or CCNA certification a plus
- Must have a fundamental understanding of networking and telephony.
- Must have an ability to diagnose problems and make decisions to assure prompt resolution.
- Previous experience in a network support role is a plus.
- Considerable skill in Visio or another application to create diagrams.
- Proficient with basic networking concepts such as NAT, DHCP, DNS, routing, switching, spanning--tree, VPN, wireless and more.
Other facts
About U.S. Renal Care
U.S. Renal Care is the largest privately held and fastest-growing dialysis provider in the nation. We partner with nephrologists to care for more than 36,000 people living with kidney disease across 32 states in the U.S. Since 2000, U.S. Renal Care has been a leader in clinical quality, innovation, and operational excellence – delivering the best experience and outcomes for our patients. Together, our team members and physician partners share a common passion to improve the lives of those we serve.
Our company’s core values of excellence, partnership, inclusion and compassion are at the center of everything we do. In fact, Newsweek named U.S. Renal Care as a “Greatest Workplace” of 2024! Learn more about our employee experience on our website: https://www.usrenalcare.com/careers/
What you'll do
- The Network Administrator I provides support for escalated network and telephony issues, responding to user inquiries primarily through phone and email. They also coordinate network assignments and handle basic troubleshooting for network outages.
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