About this role
U-Drive are recruiting for an experienced and detail-oriented claims representative with strong commercial awareness and attention to detail skills to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.
About the Role
Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.
Core Responsibilities
- Creating new claim records, instructing repairs, fielding calls and general administration
- Investigating incident circumstances and establishing liability
- Obtaining, reviewing and approving insurance documentation from self-insuring customers
- Ensuring damages are recharged in accordance with company and industry standards
- Updating MID records
- Handling of new customer loss and damage claims
- Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
- Maintaining and updating existing claims assigned directly to you
- Liaising with customers, suppliers and colleagues in a professional manner
- Assisting all branches and departments with damage and loss queries or claims
- Escalate all disputes not resolved to facilitate a timely resolution
About You
The ideal candidate will be a detail orientated and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:
- You will be a strong communication and customer service skills, both oral and written
- You will have exceptional attention to detail.
- You will be well-organised and able to appropriately prioritise your workload, working independently as well as take on team responsibilities where required
- A strong commercial understanding of risk and claims and how these may impact the business and our customers would be preferable.
- You will be comfortable with learning and using operating software and have good Microsoft office skills
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
- 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
- Training and development opportunities
- Discounts at 3,000+ stores
- Free eye tests
- Competitive pension
- Employee discount across U-Drive branches
- Employee Wellbeing Program
Other facts
About U-Drive
Established in 1982, U-Drive is a family-owned and operated vehicle rental company supplying cars, LCVs, and specialist vehicles across the UK. Alongside a growing fleet of over 4,000 high-quality vehicles, maintained to an exceptional standard, our expert team offer superb customer service and a network of branch locations across England and Wales.
Our customer base is diverse, spanning all areas of both the public and private sectors of business, including Local Authorities, water and utility companies and housing associations. We are suppliers on multiple UK government frameworks, including ESPO, Crown Commercial Service (CCS), and Halton Housing, and offer short, flexible, and long-term hire, with or without maintenance, as well as commercial vehicle sales. This ensures that all our customers benefit from our ‘one stop shop’ facility for all fleet requirements.
Our senior management team has a combined experience of over 100 years within the vehicle rental industry and are committed to offering industry leading products and services. We are also proud members of the British Vehicle Rental and Leasing Association.
For further information regarding our services and locations, please visit www.u-drivepro.co.uk or speak directly with our dedicated Central Reservations team on 0800 980 9966.
What you'll do
- The Claims Recovery Representative will create new claim records, investigate incident circumstances, and liaise with various stakeholders to ensure timely resolution of claims. They will also handle customer loss and damage claims while maintaining accurate records.
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