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Systems Analyst
full-time•Madison County
About this role
Description
Tyto Athene is searching for a Systems Analyst to serve as a resource on the Customer Service Desk Team for onsite support required in Redstone Arsenal, AL and remote support services for other customer regional locations. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to customer faculty, staff, and classroom environments, and receives calls on standard office automation tools, hardware and network problems, access and security problems, remote access issues, on-line related training issues and problems with applications. Support for customer personnel and students is currently provided 12X5 (M-F 0600-1800 for staffed services) through a variety of methods to include telephone assistance, email and chat correspondence, direct customer contact, and onsite visits. Occasional travel to customer satellite locations is required.
Responsibilities:
- Respond to and track user inquiries about system operation and application usage.
- Address software and hardware problems.
- Apply knowledge of installation and configuration of PC based computer hardware including modems, LAN/WLAN cards, CD ROM drives, hard drives, expansion cards.
- Diagnose and resolve computer related problems.
- Answer questions about/handle problems relating to software to include, but not limited to, the Microsoft Office 365 Suite, Antivirus products, web browsers Adobe, etc.
- Field/prepare and install new hardware, i.e., PC's, MACs, printers and other peripherals.
- Receive and log customer calls via telephone, voice, self-service tickets, and electronic mail.
- Perform remote analysis of reported problems and take actions as appropriate.
- Initiate, follow-up and track warranty actions.
- Be the first line of defense for security issues.
- Log all requests into the ServiceNow ITSM.
- Escalate problems to other support personnel when a problem is not easily identified and corrected in a timely manner.
- Follow up with customers to ensure issues have been resolved.
- Patching of cabling to provide connectivity to end points.
- Switch port configuration and troubleshooting.
Qualifications
Desired:
- Associates degree or higher in Computer Science or IT related field or equivalent.
- IT support center or help desk experience.
- Working knowledge of networks and server/pc architecture.
- ITIL Foundations Certification desired.
- Microsoft certification desired but not required.
Location:
- Onsite support required in Redstone Arsenal, AL.
About Tyto Athene
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
What you'll do
- The Systems Analyst will respond to user inquiries regarding system operations and application usage, addressing both software and hardware problems. They will also log customer calls, perform remote analysis of reported issues, and escalate problems as necessary.
About Tyto Athene, LLC
At Tyto Athene, we help turn Data to Dominance. As a trusted mission partner to defense, intelligence, and civilian agencies, we deliver secure, mission-critical technology solutions that enhance resilience, accelerate decision-making, and ensure national readiness.
Tyto provides the advanced networking, cybersecurity, and mission IT capabilities of a large company with the speed and agility of a mid-sized partner. Our hands-on approach, deep technical expertise, and customer-first mindset ensure rapid outcomes and long-term success. Whether modernizing networks, strengthening cyber defenses, or integrating secure communications, we help customers stay ahead of evolving threats and mission demands.
We work side-by-side with our customers—at the edge and in real time—to turn complex data into actionable insights. This enables information dominance across operational and informational environments, where speed, accuracy, and security are essential.
Our skilled workforce brings decades of federal mission experience, and our commitment to innovation and accountability drives us to deliver solutions that are secure, adaptable, and mission-focused. We bridge the gap between legacy systems and future-ready technologies to help customers succeed in a rapidly changing world.
With a strong track record of supporting critical missions, Tyto empowers government agencies to modernize securely, act decisively, and operate with confidence. We don’t just deliver technology—we deliver mission enablement.
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Frequently Asked Questions
What does a Systems Analyst do at Tyto Athene, LLC?
As a Systems Analyst at Tyto Athene, LLC, you will: the Systems Analyst will respond to user inquiries regarding system operations and application usage, addressing both software and hardware problems. They will also log customer calls, perform remote analysis of reported issues, and escalate problems as necessary..
Is the Systems Analyst position at Tyto Athene, LLC remote?
The Systems Analyst position at Tyto Athene, LLC is based in Madison County, Alabama, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Systems Analyst position at Tyto Athene, LLC?
You can apply for the Systems Analyst position at Tyto Athene, LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.