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Desktop Support Technician Level II
full-time•Robins Air Force Base•$0k - $0k
About this role
Description
Tyto Athene is searching for a Desktop Support Level II at Warner Robins, GA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.
Responsibilities:- Provide support to end-users for PC, server, mainframe applications, and hardware.
- Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Maintain currency and highest level of technical skill in field of expertise.
Qualifications
Required:
- Experience managing network modernization work or system projects of similar scope and complexity
- Experience as a desktop support technician or equivalent (IT Support, IT Tech, etc.)
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- On site support at Robins, GA
- Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.
Clearance:
- Active DoD Secret clearance
Travel Required:
- Minimal, less than 10%
About Tyto Athene
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $25-$26/hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
What you'll do
- Provide support to end-users for PC, server, and mainframe applications and hardware. Perform configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance of personal computer products and peripherals.
About Tyto Athene, LLC
At Tyto Athene, we help turn Data to Dominance. As a trusted mission partner to defense, intelligence, and civilian agencies, we deliver secure, mission-critical technology solutions that enhance resilience, accelerate decision-making, and ensure national readiness.
Tyto provides the advanced networking, cybersecurity, and mission IT capabilities of a large company with the speed and agility of a mid-sized partner. Our hands-on approach, deep technical expertise, and customer-first mindset ensure rapid outcomes and long-term success. Whether modernizing networks, strengthening cyber defenses, or integrating secure communications, we help customers stay ahead of evolving threats and mission demands.
We work side-by-side with our customers—at the edge and in real time—to turn complex data into actionable insights. This enables information dominance across operational and informational environments, where speed, accuracy, and security are essential.
Our skilled workforce brings decades of federal mission experience, and our commitment to innovation and accountability drives us to deliver solutions that are secure, adaptable, and mission-focused. We bridge the gap between legacy systems and future-ready technologies to help customers succeed in a rapidly changing world.
With a strong track record of supporting critical missions, Tyto empowers government agencies to modernize securely, act decisively, and operate with confidence. We don’t just deliver technology—we deliver mission enablement.
Ready to join Tyto Athene, LLC?
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Frequently Asked Questions
What does Tyto Athene, LLC pay for a Desktop Support Technician Level II?
Tyto Athene, LLC offers a competitive compensation package for the Desktop Support Technician Level II role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Desktop Support Technician Level II do at Tyto Athene, LLC?
As a Desktop Support Technician Level II at Tyto Athene, LLC, you will: provide support to end-users for PC, server, and mainframe applications and hardware. Perform configurations, installations, diagnostics, upgrades, repairs, and preventive maintenance of personal computer products and peripherals..
Is the Desktop Support Technician Level II position at Tyto Athene, LLC remote?
The Desktop Support Technician Level II position at Tyto Athene, LLC is based in Robins Air Force Base, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desktop Support Technician Level II position at Tyto Athene, LLC?
You can apply for the Desktop Support Technician Level II position at Tyto Athene, LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.