The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: SWI Administrative Assistant II 
Job Title: Administrative Asst II 
Agency: Dept of Family & Protectve Svc 
Department: Statewide Intake Screener 
Posting Number: 12144 
Closing Date: 01/27/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-A-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 2401 RIDGEPOINT DR 
Other Locations: Athens; Alvin; Angleton; Arlington; Atlanta; Austin; Bastrop; Bay City; Beaumont; Beeville; Boerne; Bonham; Brenham; Bryan; Burnet; Cameron; Canton; Carrollton; Carthage; Centerville; Clarksville; Cleburne; Columbus; Conroe; Copperas Cove; Corsicana; Crockett; Crosby; Crystal City; Cuero; Daingerfield; Dallas; Decatur; Del Rio; Denton; Eagle Pass; Ennis; Floresville; Fort Worth; Gainesville; Galveston; Georgetown; Giddings; Gilmer; Gonzales; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Henderson; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jourdanton; Kaufman; Kerrville; Killeen; La Grange; Lake Worth; Lampasas; Lewisville; Liberty; Linden; Livingston; Lockhart; Longview; Madisonville; Marlin; Marshall; Mckinney; Mesquite; Mexia; Mineral Wells; Mount Pleasant; Mount Vernon; Nacogdoches; New Braunfels; Orange; Palestine; Paris; Pearland; Pearsall; Plano; Quitman; Rockwall; Rosenberg; Round Rock; San Antonio; San Marcos; Seguin; Sherman; Stephenville; Sulphur Springs; Taylor; Temple; Texarkana; Texas City; The Woodlands; Tyler; Uvalde; Victoria; Waco; Watauga; Waxahachie; Weatherford; Wharton; Woodville 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Brief Job Description:

Performs administrative support work involving distributing and managing correspondence and information, as well as maintaining and organizing files, records, and calendars. Applicants must be highly organized, detail-oriented, skilled in multitasking, data management, and communication.

The Administrative Assistant will be responsible for assigning and tracking over 500 intakes daily to over 80 screeners multiple times a day, ensuring accurate allocation of assignments based on staff availability and workload. Communicate daily assignments and any updates clearly and effectively to staff.

Essential Job Functions (EJFs):

Maintain monthly data reports to account for all intake outcomes.

Monitor completion of intakes and follow up to troubleshoot delays or issues.

Create and manage multiple detailed Excel spreadsheets for tracking assignments, progress, and outcomes.

Coordinate, organize, and schedule meetings with staff and leadership teams as required.

Serve as the point of contact for assignment-related inquiries or troubleshooting.

Collaborate with management to identify ways to streamline assignment processes and improve workflow efficiencies. Support team members with administrative tasks to ensure seamless operations.  

Knowledge, Skills and Abilities (KSAs):

• Knowledge of office practices and administrative procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). Especially Excel and PowerPoint.
• Skill in the use of standard office equipment and software.
• Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures.

• Exceptional organizational and time management skills.
• Strong attention to detail with an ability to manage large amounts of data accurately.

• Excellent written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.
• Comfortable working independently and in a team-oriented environment.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• High school diploma or GED required
• At least two years of administrative experience
• Experience in Microsoft Excel, Word and PowerPoint

Preferred Criteria:

• Associate’s or Bachelor’s degree
• Proficiency in Microsoft Excel, Word and PowerPoint
• Knowledge of DFPS intake assignment software or tracking tools (IMPACT, Excel).
• Prior DFPS/CPI experience
• Prior experience managing communications across diverse teams.
• Analytical skills for identifying trends and patterns in intake outcomes and monthly reporting.

Additional Information:

This position is eligible for telework and can be housed in region 4, 5, 6A, 6B, 8, 7, 3E, or 3W. Schedule for this position may be Tuesday-Saturday or Sunday-Thursday and is subject to change based on business need.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [email protected] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.