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Functional Title: Family and Protective Services Supervisor II 
Job Title: Fmly and Prot Svcs Supvsr II 
Agency: Health & Human Services Comm 
Department: CCL Residential HM Ops 
Posting Number: 13062 
Closing Date: 02/03/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $6,140.06 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: HOUSTON 
Job Location Address: 1425 E 40TH ST 
Other Locations:  
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12 
 
 

Brief Job Description:

This position supervises a unit of Residential Child Care Regulation (RCCR) staff responsible for investigating and monitoring compliance with minimum standards in residential child care operations, child placing agencies and foster and adoptive homes in accordance with the Texas Family Code, Texas Human Resources Code, Texas Administrative Code, Minimum Standards and the Licensing Policy & Procedures Handbook. The position is also responsible for supervising staff to ensure they are evaluating risk to children and recommending appropriate follow up actions to deficiencies and investigation findings, including corrective action and adverse actions. The position will work closely with other agency staff, including DFPS staff, to ensure the safety of children in out of home care. The position oversees staff to ensure regulations are followed in accepting and processing applications; issuing permits; conducting inspections and investigations; monitoring child care operations for compliance; completing investigation activities; approving waivers and variances; recommending corrective and adverse actions and providing technical assistance to providers. The position regularly handles sensitive and confidential information. The position is responsible for training and planning the unit’s work. The position must work with unit staff to encourage and support each unit member’s professional development.  The position must ensure the quality assurance standards are met and good practices are incorporated into all aspect of the unit’s work.  The position interacts with agency staff, professional in the community, legislative staff, legal personnel, provider organizations, and the general public.

 Essential Job Functions (EJFs):

Staff Development:  Selects, manages, and develops staff through review of performance data, regular conferences, training, and performance reviews. Responsible and accountable for ensuring employees have completed regulatory actions and processed decisions in accordance with LPPH, HRC and TAC to ensure the health, safety and well-being of children in out of home care. 

Unit management and daily operations: Plans and manages unit operations to achieve program objectives for service delivery by monitoring caseloads, consulting with staff on case issues, and reviewing and approving regulation activities. Evaluates unit performance through case-readings, QA and other statistical reports, observation of staff, and recommends appropriate action in areas in need of improvement.

Enforcement Actions: Responsible and accountable for ensuring unit members identify when to recommend an enforcement action and enforce an approved corrective action, in accordance with the CCRH, HRC, and TAC, to ensure the health, safety, and well-being of children in care.

Professional Development: Through continuing education, employee maintains current knowledge of child development, regulatory practices, health and safety, applicable law and rule, and related to support the mission of Child Care Regulation. 

Community engagement: Attends RCCR supervisor meetings, staff meetings and other meetings and conferences to assist in planning, coordinating, supervising, and administering the RCCR program. Serves on committees and attends meetings, both internal and external, at the direction of RCCR leadership. Participates in activities to inform the public and stakeholders about the program.   Makes presentations and participates in community awareness and related activities to inform the general public about the RCCR program.

Other duties as assigned: Employees are sometimes assigned tasks that are not specifically related to the employee's essential job functions; however, they are equally important and must be accomplished with the same professionalism as regular work.

Registrations, Licensure Requirements or Certifications:

None

Knowledge, Skills and Abilities (KSAs):

Leadership and management experience.

Regulatory experience in compliance with law, rules and policy.

Ability to establish and maintain effective working relationships with internal and external stakeholders.
Excellent communication skills, both verbal and written.
Ability to strategically plan and manage staff performance covering a large geographic area.

Ability to analyze and use data to improve unit performance.
Ability to prioritize and manage multiple responsibilities.
Ability to work with minimal supervision and demonstrate independent judgment.

Initial Screening Criteria:

Bachelor’s degree required, preferably in human services related field. Preferred experience in child care regulation or child placing activities or closely related activities. Preferred experience in supervision, management, or leading projects. 

Additional Information:

Must be able to work outside of regularly schedule hours as needed. Must be able to travel, sometimes overnight. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.