About this role
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
See yourself at Twilio
Join the team as our new Sales Support Specialist role in Japan
About the job
Twilio is looking for a Sales Support Specialist to join the Japan GTM sales team. We’re looking for a hungry and ambitious individual who has a passion for communications and AI for better , desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an Account Executives (AE). This individual is ‘the glue’ between many different functions within the organization, assisting AEs with numerous activities and processes along the entire sales cycle.
Responsibilities
In this role, you’ll:
- Assist with Pricing and Deal workflows
Prepare Pricing and Deal Structure, use and master internal pricing tools
Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct
Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc - Oversee and maintain CRM records
Account Data/Ownership queries: Account consolidation, SID movements
Updating account, opportunity, contact, and lead level data - Be an Internal liaison:
For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix.
Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes. - Provide Customer support:
Willingness and ability to hop on customer calls along with an AE to:
Explain and present on aspects related to above
Preparation for sales meetings and conducting AE research (<10% of time) - Supporting Team Success:
Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Business Level English, and native level Japanese, speaking, reading and writing
- 2+ years of sales, customer success, or account management experience
- Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team.
- You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems.
- Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates)
- Ability to advocate for customer internally with cross-functional stakeholders
- Extreme attention to detail on written and verbal communications
- Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation
- Ability to prioritize and multi-task
- Knowledge in SaaS/PaaS/CPaaS and telecom is a plus
- Capable to utilize IT Tools, including Groupware/Collaborative software, Productivity tools and SFA/CRM/MA is plus
- Bachelor's Degree or equivalent years of experience required.
Location
This role will be remote and based in Japan.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Other facts
About Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
What you'll do
- The Sales Support Specialist will assist Account Executives with pricing, deal workflows, and CRM record maintenance. They will also act as an internal liaison to ensure smooth sales processes and provide customer support as needed.
Ready to join Twilio?
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