Global Key Account Manager

Joining TÜV Rheinland means working for one of the world’s leading testing, inspection, and certification service providers with more than 25,000 employees globally. Our employees are our most important asset. That is why we invest in their development and offer competitive pay, multiple health insurance plan options, and a 401(k) with up to 6% company match. At the same time we live an international, team-oriented culture characterized by respect, collegiality and openness. This enables our employees to develop their potential, apply new knowledge and methods directly - and plan a long-term career with real opportunities for advancement.

Job Summary

Develops strategic customers (i.e. Key Accounts) of TÜV Rheinland (TR) Group in a mid and long-term perspective. The position aims at setting and achieving strategic growth goals with these customers within and across geographies and Business Streams. 

Job Description

• Identify, qualify, and prioritize key strategic clients and target accounts with high growth potential; proactively establish and develop senior-level relationships to position TÜV Rheinland as a trusted partner and enable solution-based selling.
• Build, manage, and sustain long-term strategic relationships with senior-level decision makers and key influencers across an assigned portfolio of Key Accounts, ensuring business growth, high customer satisfaction and account retention.
• Establish and lead a cross-functional “Key Account team”, coordinating internal stakeholders across Sales, Operations, and Technical functions to respond effectively to customer needs and drive account growth.
• Develop and execute individual Key Account strategies, including annual account plans, revenue targets, and growth initiatives, aligned with TÜV Rheinland’s commercial objectives and endorsed by relevant internal stakeholders. 
• Identify, develop, and successfully close new sales opportunities across TÜV Rheinland’s service and product portfolio, with a strong focus on solution-based selling.
• Conduct regular strategic and operational reviews with customers’ senior management to understand evolving business needs and translate them into tailored TÜV Rheinland solutions.
• Proactively initiate and support the development of new services and customer-specific solutions, leveraging TÜV Rheinland’s global capabilities; contribute, where required, to business case development, pricing models, and investment decisions.
• Lead or support the design and implementation of customer-specific workflows and delivery models, ensuring efficiency, scalability, and alignment with contractual requirements.
• Serve as the single point of contact for designated Key Accounts, ensuring clear communication, regular engagement with customer stakeholders, and structured internal alignment with TÜV Rheinland service-delivery teams.
• Develop, negotiate, and manage global and international framework agreements and service contracts, in close coordination with relevant TÜV Rheinland divisions and in accordance with internal governance and approval guidelines.
• Maintain accurate and up-to-date customer and opportunity data within CRM systems (e.g., Salesforce); leverage CRM tools for customer insights, pipeline management, sales forecasting, and performance reporting. 

Education

• University degree in Business Administration, Management, or a related discipline; or
• University degree in a relevant technical or professional field aligned with the role’s area of activity; or
• An equivalent combination of formal education and relevant professional experience

Experience & further Qualifications

• 5–10 years of professional experience in Key Account Management, Brand Management, or related roles within the Testing, Inspection, and Certification (TIC) or consulting services sectors with exposure to supply-chain auditing, risk mitigation, ESG, EHS, and Business Excellence advisory and assurance services.
• Fluency in English is required; proficiency in additional languages is an advantage.
• Strong working knowledge of MS Office applications and CRM systems, preferably Salesforce.com.
• Demonstrated hands-on, results-oriented mindset with the ability to operate effectively in dynamic environments.
• Proven consultative and solution-selling capabilities, including strong negotiation and client-engagement skills.
• Visionary thinker with excellent verbal and written communication skills.
• Highly developed interpersonal skills with the ability to build and maintain long-term client relationships.
• Strong time-management skills with the ability to prioritize competing demands effectively.

Employment Conditions

• Mobility & Travel: Willingness and ability to travel up to 50% of working time, including domestic and occasional international travel, to support customer engagement, business development activities, and internal coordination.
• Driver’s License: A valid driver’s license is required, with the ability to operate a motor vehicle safely for business-related travel.
• Work Authorization: Must be legally authorized to work in the applicable country of employment.
• Work Location & Flexibility: This role may require a combination of office-based, remote, and field-based work, depending on business needs and customer locations. Flexibility in working hours may be required to accommodate client schedules, time zones, and travel demands.
• Physical Requirements: Ability to perform job-related activities that may include prolonged periods of sitting, standing, walking, and occasional lifting of light materials (e.g., laptops, presentation materials). Must be able to travel independently and manage work-related activities while on the move.
• Technology & Tools: Ability to effectively use standard business technologies, including laptops, mobile devices, CRM systems, virtual meeting platforms, and productivity software.
• Health & Safety Compliance: Must comply with all applicable health, safety, and security policies, including those related to travel, client sites, and workplace environments.
• Confidentiality & Ethics: Adherence to company policies on confidentiality, data protection, business ethics, and conflict of interest, in line with industry and regulatory standards.

TUV Rheinland North America EEO Statement

As a global business, TUV Rheinland North America relies on diversity of culture and thought to deliver on our goal of Creative People, Practical solutions serving our client needs, and ensures nondiscrimination in all programs and activities in accordance with Title VI and VII of the Civil rights Act of 1964. We continuously seek talented, qualified employees in our world-wide operations regardless of race, color, sex/gender, including gender identity and expression, sexual orientation, pregnancy, national origin, religion, disability, age, marital status, citizen status, protected veteran status, or any other protected classification under country or local law. TUV Rheinland North America is proud to be an Equal Employment Opportunity/ Affirmative Action Employer/ Federal Contractor desiring priority referrals of all protected veterans for job openings.