About this role
Calling all tourism pros based in Spain!
We are seeking digital experienced and helpful individuals like you to join our diverse team of Service Support Reps. If you have the right to work in Spain, live in or close to Estepona and speak Dutch & English, then keep on reading!
ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at 1879€ gross/month.
- A company iPad & uniform are of course standard.
- Work week of 39 hours with minimum 1.5 days off.
- 22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
- Discounts and multiple offers with TUI Club De Benefits.
- Option to obtain a discounted private health insurance.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer permanent or seasonal contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT THE JOB
- Create special moments for our guests. Make them feel welcome and happy, building a strong connection with each one.
- Engage with guests from around the world to identify their needs and offer tailored recommendations. Provide local expertise to help match our products with guests’ preferences, ensuring they have an exceptional and personalized experience.
- Stay flexible: Effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. Ensure guests receive appropriate care and help, including face-to-face interactions when needed.
- Collaborate with colleagues, teams, suppliers, and partners from all over the world. Respect and embrace our diverse TUI culture
- Monitor progress with service updates, as well as guest feedback and celebrate successes in meeting targets, solving problems, and providing great service.
ABOUT YOU
- Dedicated to making our guests happy, going above and beyond to create unforgettable experiences.
- A quick learner, ready to master the technology and tools needed for the role. Embrace feedback and excel in managing online guest queries with efficiency and professionalism.
- Excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly. .
- Proactively identify and resolve issues creatively before they escalate. Handle high-profile cases with a calm and empathetic approach, turning challenging situations into positive outcomes through thoughtful solutions.
- Communicate clearly and effectively, both face-to-face and online. Able to adjust style to fit the situation, keep interactions positive, and confident to present in front of an audience.
- Hold a driving license and fully conversational in Dutch & English.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Other facts
About TUI
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
What you'll do
- Create memorable experiences for guests by providing tailored recommendations and local expertise. Manage changes and challenging scenarios while collaborating with diverse teams to ensure exceptional service.
Ready to join TUI?
Take the next step in your career journey