About this role
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TUI Business: |
Intercruises |
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Band: |
6 |
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Location(s): |
Greece | Piraeus | 18538 | Akti Miaouli 91 Pireaus | ATH
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Hours per week: |
40 |
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Type of contract: |
Permanent |
Join our team as a Port Operations Agent where you are expected to independently oversee agency vessel operations for the port call. Attending to all the operations and administrative duties, including, but not limited to - arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship. Based in Piraeus, you will ensure an excellent service for our cruise line clients.
ABOUT THE JOB
- Attend vessel ship calls and act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls. Ensuring operational demands are met and carried out according to protocols and policies set forth.
- Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
- Monitor and respond to email requests within a timely manner from various regional email accounts.
- Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements. Utilize the different systems for all vessel entry/departure requirements.
- Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
- Solve day-to-day issues and propose workflow improvements to your manager, to enhance productivity and efficiency in port operations.
- Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
- Compile and submit appropriate updates throughout the day Cruise Line’s corporate managers. Complete appropriate sail reports as required by each line.
- Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been saved appropriately.
- Actively participate in conference calls with vessels and/or cruise lines when needed.
- Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
- Coordinate/provide appropriate medical assistance & provide follow up/updates for any medically disembarked crew or guest to respective persons/departments for each cruise line.
ABOUT YOU
- Excellent communication skills in English language, both written and oral.
- Good academic background. Maritime studies are desirable.
- Preferred previous experience as a Port Agent.
- Problem solving and analytical skills.
- Good office administration and organizational skills with a keen eye for attention to detail.
- Knowledge of Microsoft Office programs.
- Orientation to results and customer service; decisive problem solving.
- Business travel availability, if required by Manager
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Other facts
About TUI
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
What you'll do
- Oversee agency vessel operations for port calls, ensuring smooth handling and processing of vessel operations. Coordinate with various stakeholders and manage operational demands according to established protocols.
Ready to join TUI?
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