About this role
We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents - Excursions in Porec Croatia.
You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.
If you have got the right to work in Poreč and speak English, keep on reading!
ABOUT OUR OFFER
- A job at TUI offers more than your basic salary which already starts at 18.487 EUR Gross per year.
- Free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.
ABOUT YOU
- Good administration skills, strong planning, organisation and confident with technology.
- High level of attention to detail with the ability to manage multiple tasks and conflicting priorities without losing focus on planning ahead.
- A genuinely helpful, flexible and professional personality.
- A culturally intelligent individual, exceptional dealing with ambiguity, within a global perspective and a multinational environment
- Excellent communication skills, both verbal and written, in English is required. Other European languages would be advantageous.
- A collaborative team player who wants to learn, grow and embrace the digital culture.
ABOUT THE JOB
- You ensure all reservations are managed in detail and suppliers receive them on time.
- Monitor that the terms and conditions of excursions meet the quality and operations standards agreed.
- Overseeing Operation during excursion day and Support, gather and feedback information of any incidents or accident that may occur.
- Managing and loading all bookings into the system and supplier relations and expectations.
- Guarantee that all information is collected in a timely and efficient manner for invoicing purposes.
- Managing amendments and communicating them to Service delivery team and suppliers guaranteeing services as smoothly as possible and optimizing costs and load factor.
- Responsible for loading pick up times into the system and pre-ordering attractions entrance ticket.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
Other facts
About TUI
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 hotels, 16 cruise liners, digital platforms for tours and activities and most importantly over 60 000 colleagues around the world. What unites us is creating moments that enrich the lives of our 21 million customers.
Beside the unforgettable experience we provide our customers, we also believe in the good that tourism can bring and we care deeply about our environmental impact. The TUI Care foundation has projects in over 30 countries worldwide, building on the potential of tourism as a global force for development. The Foundation opens up new perspectives through education and training, empowers local communities to benefit from the success of tourism and engages in the protection of nature and the environment.
At TUI we simply say “Let’s TUI it”. For us, that means creating happiness. Tackling challenges every day together, with a positive, can-do attitude, and finding solutions even for the most unexpected situations. Our teams across TUI are just as diverse as our destinations. So whether you have lots of experience or none at all. If you want to work in an office or feel best in the field. No matter if you’re an accomplished tech whizz, an aspiring entertainer, or simply in love with flying.
There’s a place for you here.
What you'll do
- You will manage reservations and ensure suppliers receive them on time while monitoring excursion quality standards. Additionally, you will oversee operations during excursions and handle communication regarding amendments and invoicing.
Ready to join TUI?
Take the next step in your career journey